Notifications are not coming through my Luxe

[Homebody315]

Since the 'redesign' of the Fitbit app, text messages no longer come through on my Fitbit. I used that feature nearly every day, because so many of the apps I use for work and at home now have a '2nd level security' function, where one needs to enter a security code! NOW, instead of simply looking at my Fitbit, I have to have my phone on me. UGH!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Homebody315. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Luxe. I understand how you must be feeling. 

As a first approach, I'd suggest taking a look at this help article to better understand how the device lock feature works. 

After checking the above, please see Troubleshooting quick tips for iPhones and/or Why are notifications delayed or missing? depending on your phone. 

If the above doesn't work, try the following steps in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• Set up your notifications once again. 
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

Before trying the above, please be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored. 

[Homebody315]

NONE of this worked. I have a brand new Samsung s23 plus. I have paired and unpaired both Luxes several times. I turned off the Bluetooth and turned it back on again. I even uninstalled the app and reinstalled it. Then repaired the watch. I had my husband send me a test text. Text messages are not showing on the watch. With so many websites asking for second level verification code it was much easier when those codes came through on the watch than having to hunt for my phone (which is less than 20 ft from me.). First world problem, I know, but it's still more than annoying. It's stress making, when I work in a stressful job to begin with. 

And so many others have said, if it ain't broke why would you have tried to fix it?!?! I'm going to be looking at a Garmin when I need a new watch, not Fitbit and certainly not Google. If Google's idea with redesigning this was to make people go to Google watches... It's only made a lot of us decide that we will never buy a Google product.

Good job Google.