Pre-order inquiry about Fitbit Luxe

[imameatpopsicle]

Hi all, 

I've received an email from Fitbit regarding shipping...(hopefully you have an email too! But if not, read on... ) 

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Thank you for being one of the first to order our newest fitness and wellness tracker, Fitbit Luxe. We hope you’re as excited about it as we are!

We wanted to let you know we’re still putting a few finishing touches on the product experience, and we estimate you’ll receive your Luxe within the next few weeks.

We’re working hard to get you your tracker as soon as possible—and we promise it’ll be worth the wait!

The Fitbit team

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Maybe ironing out bugs...? They also offered me 50% off a Luxe accessory. I wish they were shipping sooner but hey ho, if they're making things better for us I'd rather wait and be happy with the product 🙂 x

Moderator Edit: Clarified subject

[Aceface11]

That’s where mine said processing since day 1

Sent from my iPhone

[imameatpopsicle]

@Aceface11  haha same here 😂 mine still says processing despite them taking payment yesterday x

[Aceface11]

They took my pmt out right away back in April

Sent from my iPhone

[deans6571]

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@Aceface11 wrote:
They took my pmt out right away back in April

Sent from my iPhone

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...that's weird then - they only took my payment today even though I place my order in May.

[Aceface11]

That’s cool hopefully I get the same one today

Sent from my iPhone

[Aceface11]

I just got a email from Fitbit saying my order has shipped and should be here Thursday (we will see )

Sent from my iPhone

[SunsetRunner]

me too haha still "your order is being processed"

[h3chick50]

I'm states its processing. Called to cancel. Can't cancel bc its in
processing! I'll just refuse the package when it arrives.
I decided to go with the Versa 3.

[DeepSeaCats]

I believe fitbit offers free returns? Don't refuse the package, as you could end up in a situation where it is difficult to get your money back. If you want to return it when it arrives just go through the normal return process.

[Robinsy]

I’m also having the same issue with the ‘unfortunate’ result that I’m now paying full price on a Luxe woven band (as there was no option to add the promo discount) AND having still not even received the actual Fitbit Luxe tracker. There is easy way to make contact with Fitbit customer account team to get this rectified.

[Lady_Rainicorn]

My card was charged yesterday and I just got my shipping notification!

[imameatpopsicle]

@Aceface11 did it arrive?! I hope so 🤗

Has anyone else got theirs yet? 

UK friends: I’ve finally got a shipment email. Looks like it’s being shipped from The Netherlands?! Then coming via ParcelForce I believe. Email says I should receive in 4 working days. 

[KelseyClubb]

@imameatpopsicle 

I got mine! You can watch my unboxing video here: https://youtu.be/LCSCfk6-EWE

[VictoriaLondon]

Brilliant news - let us know if it is as good as promised!  keep us all excited!

all the best

[MarreFitbit]

Hi everyone. 

We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that pre-orders are shipping by the end of this week, stay tuned to your inbox for updates on your order. We apologize for any inconvenience. 

Have a nice day. 

[VictoriaLondon]

Whippee - that is great news - thank you for the update!🙂

[SunsetRunner]

i just got an email regarding Fitness membership for Luxe... it said the delivery info was sent at the same time as this one but i havent seen it yet... (from UK)

[deans6571]

I received a shipping email yesterday (UK) for the Fitbit Luxe (Lunar White/Soft Gold Stainless Steel) .

I also ordered the gorjana for Luxe Parker Link Bracelet (Soft Gold Stainless Steel)  as part of the same order but shipping email only shows the Luxe and not the extra gorjana bracelet.  The website now shows this bracelet on back order for June so probably will get shipped out separately.

I also have the Luxe Stainless Steel Mesh (Soft Gold Stainless Steel) on order but that's still showing as 'Order Received'. 

[Slushy]

For the benefit of anyone else in Australia, I enquired yesterday about my order placed in April (black Luxe). It will be shipped by 26th June with delivery expected within 4 days.

[MarreFitbit]

Hi everyone. 

Regarding your inquiry, pre-orders placed in Europe are likely to be shipped next week. If you have any concern with your order details, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.