Android app not saving FHT data/crashing

[AlessFitbit]

Fitbit Update: 9/12/19

Hey all!

With the last Fitbit for Android app update, some of you reported no longer experiencing these issues with Female health tracking. If you haven't already, please update to version 3.5.

We're now closing this thread from new comments. Please open a new topic if you need to report any new issues! 

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Fitbit Update: 8/4/19

Hi everyone!

We're aware of some issues currently affecting the FHT tile on the Android version of the Fitbit app. 

• Your previously logged data may have disappeared from the calendar 
• Logging any new periods/data is not saving
• The app will crash when trying to access the FHT tile

We've reported this to our team for investigation. We hope to get this resolved very soon, but in the meantime, we appreciate your patience. I'm sorry for any inconvenience this has caused. 

[KatyM92]

This is getting stupid now. I have been having problems with the FHT and found this thread when it first started, I cant believe there still isnt a solution. I have tried everything suggested and nothing works.

Has anyone gone back and looked at the differences between the programming from when it did work and when it stopped working and oh i dont know go back to the programming that worked correctly in the first place. If its a step back then its a step back but at least it might fix everything. I am using an android phone and have a charge 3

[Gizmofire]

Has this Neen been resolved for anyone yet?
I got the new look dashboard and I'm fully up to date with the app and
STILL if I try to log anything the app crashes out to a black screen.

How can one issue take so long to resolve when it's the app and not the
device at fault? Are all the developers male or something?

[Angrynerd007]

No fixes yet.  FHT has been useless since July 23rd.  And all previous logs are gone.  I don't even bother with it anymore.  I've been using using Flo and Clue apps instead.  Much more reliable.

[Pandoura]

I've had issues with FHT since July 12th..? Had a few days where I thought it was fixed but that only lasted a few minutes. None of my logged data before then is back, none after the issues started has stayed. I've given up at this point.

[Bexter1]

This has finally been resolved for me. Since the latest update, I have again logged out of the app and forced the app to shut down (through settings). When I reopened and logged it, I could open FHT without the app crashing and all my data was there. 

[CSherry]

I'm having the same issue - but I updated the app today to the horrible new version, and it's still not working!

[MarreFitbit]

Hi everyone. Thank you for the thorough feedback for the Fitbit environment, customer service and devices. This has not gone unnoticed and be sure that I will pass this along.

Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

We're aware of this and we're trying to do some testing to solve this issues with the latest update. Your feedback is greatly appreciated, since some users a reporting to have better results. I'll pass along this information. Sorry for any inconvenience in your information while we're trying to find a solution for this. 

I'll be around in case that you want keep sharing your feedback about the Female Health tile.

[Pandoura]

I updated my Fitbit app today and so far my FHT seems to be working fine now. No more crashing and lagging. My only issue is all of my previous logged info is gone, I've logged details since the FHT was released and it's all just gone now. Seems like that's not coming back at all? Really no point in using this feature anymore if it doesn't keep my tracked details saved. 

[MarreFitbit]

Hello everyone! 

I just want to ask if you all are still having issues with the Female Health tile crashing? If so, please make sure that your Fitbit app is up-to-date. 

Hey @Pandoura, thanks for stopping by and letting me know that so far your Female Health Tile seems to be working fine now. 

In addition, I would like to make it clear that any data that may have disappeared will not re-appear after updating to this new app version. We hope this sets you all back on track and we're super thankful for your patience while this was investigated.

[Pandoura]

@MarreFitbit  Thanks for letting me know there's no way to recover what's gone. Other than the missing details my FHT is working just fine, even saving new details I saved.

EDIT: To my surprise my saved data from before is back! The days just don't have a black dot showing me it's logged but when I tap the days it shows what I had saved. No more issues with FHT. 

[Angrynerd007]

I just updated to android version 3.5 and so far so good!  No crashing noted yet.  And to my delight...all my logged data has re-appeared from the past 10 months!  😀

[MarreFitbit]

Hey there @Angrynerd007 and @Pandoura. Thanks so much for getting back to my and confirming that your Female Health Tile has been working great since the Fitbit app update. 😉 

I'll be around, keep me posted with any updates.