Periods not being saved

[MarreFitbit]

Hi everyone.

Thanks for letting us know about this issue about the periods not being saved. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[LunaSay]

I'm also having this same issue on Android. 

[Joytobe]

Me Too...this is taking a while to fix...it's helpful when scheduling events and vacations. Shouldn't take this long to fix.

[Spitjoy]

Mine did the same thing. 

[Lasher82]

This is driving me nuts as my period is only just coming back and it won't let me edit my period, when will this be corrected come on we are in may now 

[LunaSay]

I uninstalled and reinstalled fitbit and it resolved my issue.

[ValerieWeddell]

Thanks, worked for me too 

[E.A.1976]

when I open the app the days are lit up and it looks like it should be correct but when I click on day 1 it's showing as day 27 of 54? Makes no sense and it won't allow me to edit. It either won't move or won't save. Also, my period notification was always correct and then a few months I started getting double notifications. The first notification would be accurate and then a couple of days later I would receive another notification that my period was predicted to start. I have lived with this but now everything is screwed up. There is no pencil icon and the dragging does nothing. I guess I will stop using the Fitbit app for period tracking. If anyone can recommend a good period app let me know.

[Lasher82]

I've just uninstalled and reinstalled and it's fixed the problem

[Joytobe]

Ok thank you


Be Blessed Be Loved

[Joytobe]

I'll try that thanks!


Be Blessed Be Loved

[SPGmd]

I tried this (re-installing the app) and it seems to have fixed the issue for me. Hopefully it continues to work after I have to log my next period. Thanks

[dribayer]

For anyone having issues, try deleting and reinstalling the app. I had several overlapping red lines from trying to edit periods that weren't supposed to be there and wouldn't let me delete them because the app didn't think they existed. After deleting and reinstalling, all that mess disappeared and I was able to enter the correct dates and save it for the first time in over 2 weeks. It's worth a try!

[TiaTL]

In addition to all the previous issues mentioned, today my app changed the length of my cycle to 75 days ! It will also not save any changes I make to my period dates. It's been months since the app has worked correctly. When is this going to be fixed??

[FlynnM]

Why is this still an issue?

Update please? 

[Violetsun24]

Being affected by it as well. Haven't been able to properly edit or save my period for the last 2 months. Keeps reverting back to predicted period. Also doesn't always save my symptoms or mood...usually have to go in and redo it.

[Dana_Dew]

Any update??   This message was from March.  We are fast approaching June.

[HeatherMarieRR]

Any update to this yet? I've been having the same issue where I update my period on the app and save, and it always reverts right back. Please fix!

[FlynnM]

Around the time I made my original comment here, mine also started notifying me every day, sometimes more than once a day, that my period was due to start.

I found a great workaround, though: I've replaced my Fitbit with a Garmin device. 

[SPGmd]

Someone a few weeks back recommended uninstalling the app and then re-installing it. I did this and this seems to have cleared the problem. Now I am able to edit and save my period start and stop dates as well as logging details.

I uninstalled the app from my phone, restarted my phone then re-installed the app. I had to log back into my account (so be sure you have your username and password). Once I signed into my account my Fitbit was actually already linked. Since I did this about 2.5 weeks ago. I was able to correct the info on old periods, and have been able to successfully edit my current period. Hope this is helpful to folks. 

[FlynnM]

I absolutely second trying this (ie uninstalling and reinstalling), and it's definitely worked for others, but I want to flag that it didn't do the trick for me.