RESOLVED: Tracked periods were deleted (Android)

[AlessFitbit]

Fitbit Update: 2/25/19

Hi, everyone!

Today we have released the Fitbit for Android app version - 2.88 to all users. This app version contains the fix for period data being deleted. Please update to this version as soon as you can.

In addition, I would like to make it clear that any data that may have disappeared will not re-appear after updating to this new app version. We hope this sets you all back on track and we're super thankful for your patience while this was investigated.

Now that a fix has been released, I'm going to close this thread from further comments. If you come across this issue in the future or have any new issue to report we ask that you create a new topic to let us know.

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Fitbit Update: 1/22/19

Hey all!

We've noticed this issue has re-emerged this month. Thanks for those who have reported on here and contributed to this thread. The problem has been escalated for investigation. 

We appreciate your help and will update everyone when we have more info. Please stay tuned and we thank you for your patience! 

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Fitbit Update: 10/26/18

Hi everyone!

A new version of the Fitbit Android app (2.82) was released yesterday to 10% of Android users that should resolve this issue. We anticipate it will roll out to 100% soon. If you haven't received the update yet, please stay tuned. Thanks again for your patience and reports!

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Fitbit Update: 10/12/18

Hey folks! 

Our team is still investigating the root cause of this issue. We're really sorry for any inconvenience this has caused and are working towards a long-term resolution. I really appreciate everyone's feedback and reports. I'll keep you all updated when more information is available. 

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Fitbit Update: 7/12/18

Hi, everyone!

Thanks so much for jumping in here to report your Female health data has disappeared in the Fitbit for Android app. Our team is aware of the issue and will investigate the cause. I noticed many more reports of this coming in starting yesterday 7/11. 

When I have more information or updates, I'll announce them here. Thanks for your cooperation! 

[Portiz1216]

Was this fixed? All of my information was deleted? 

[MarreFitbit]

Welcome here @Portiz1216, it's nice to have a new member around! Sorry to hear that all your information was deleted. As we have mentioned above, our team is aware of this situation and is working on finding the root cause. We'll let you know as soon as we have any information.

Let me know if there's anything else I may assist you with in the meantime!

[Lyndal1]

This is the third time I have logged out to try to get the period tracker to work correctly.  I logged back in and can now input data but everything i had in there is gone again.

Is it going to reset my tracked info every time i have to log out and back in? If so, I'm going to have to find a different tracker because the fitbit one is not safe to continue using as a calendar method tracker.

[YojanaFitbit]

Welcome to the Female board, it's nice to see you here @Lyndal1!  I'm glad to hear you liked this new feature.

Thanks for using the Female Health tile to track your information. Sorry to hear what happened to your data, I know how frustrating this can be. If you would like to give it a try I'd recommend trying the following:

• Make sure that your Fitbit app is up-to-date (Android 2.77 and iOS 2.77)
• Log out of your Fitbit app
• Force quit the app
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit app

Have you turned off Predictions in Settings?

Give this a go and let me know if the issue persists.

[Bltfry]

I have version 2.77 Android.  Did all mentioned to reset.  Nothing in the past recovered, however, projections in the future showed up.

[YojanaFitbit]

A warm welcome to the Fitbit family! It's great to see you participating in our Community @Bltfry. 

Thanks for trying those steps. We're taking the feedback since we are receiving the same information from different users. Our team is aware of this and is looking forward on finding a solution. If you wish you can also try to delete the Fitbit App, turn off firewall and then reinstall the Fitbit App again. 

Thanks for your patience while we're working on this.

[Chillinkarma]

Can you please provide information as to what has been done regarding the deleted periods on Fitbit for Android. It's happened twice to me and I'm now reading that there's a lot of people complaining of the same thing. I do not see a thread stating if this issue was resolved or not.

[Kpiazza]

I just lost all my health tracking data. I had over 6 months on it. I tried doing the recommended steps and still nothing. This has been an issue for months and I'm not seeing any resolution, I will discontinue using it if my data is not restored.

[caliaa]

My information is gone again. And I'm not the only one. 

[MarreFitbit]

Hi there @caliaa, @Kpiazza, and @Chillinkarma! Thanks for jumping in here and for following the tips and recommendations provided. 

As mentioned above, we’re aware of it and are working to identify a resolution as quickly as possible. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[bstar2018]

Hi! Was this ever resolved? @MarreFitbit @AlessFitbit

[MarreFitbit]

Hey there @bstar2018, thanks for jumping in here! Not yet @bstar2018, please refer to this post. We'll make sure to keep you all updated on this situation. 

[YojanaFitbit]

Welcome to the Forums @Chillinkarma and @Kpiazza. Thanks for reaching out @caliaa.

Thanks so much for jumping in here to report your Female health data has disappeared in the Fitbit for Android app. Our team is aware of the issue and will investigate the cause. Sorry about the inconvenience with your data, we hope this gets resolved soon. 

We appreciate your patience and look forward to getting you back on track.

[SunsetRunner]

This has been a few months of issues now and i have just lost data again. Going to stop using this and use another app for period tracking. Can't trust it. Really should have been tested more thoroughly before releasing

[MarreFitbit]

We totally understand where your concern is coming from @SunsetRunner. Our team is trying to fix this as soon as possible. 

I'd like to give thanks for the feedback you've provided towards our product. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback. 

Let me know if there's any questions present. 

[TinaSxo]

I keep using my female health app to track symptoms and what not. But it all keeps randomly deleting itself! Anyone know how to fix this

Moderator edit: updated subject for clarity

[CorrinaR]

Mine have disappeared again 😞

[YojanaFitbit]

Thanks for reaching out @CorrinaR. We've been working on getting solve this but we're still waiting for our team to give us more details in regards when this will change. Sorry for the inconvenience this has caused you. We'll keep you posted.

Thanks for your understanding. 

[MarreFitbit]

Welcome to the Female board @TinaSxo, it's nice to have a new member! Are you on Android phone? If so, please note that this issue has been reported and our team is already aware of it. 

We recommend you to keep your Fitbit app updated. We constantly release updates for bug fixes, feature improvements and more.  We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products. For more detailed information about this, please check this main thread. 

We appreciate your patience and look forward to getting you back on track.

[TinaSxo]

Yes I'm an android. Thank you for your response!