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RESOLVED: Tracked periods were deleted (Android)

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-12-2018 17:25 - edited ‎02-27-2019 16:31

‎07-12-2018 17:25 - edited ‎02-27-2019 16:31

Fitbit Update: 2/25/19

 

Hi, everyone!

 

Today we have released the Fitbit for Android app version - 2.88 to all users. This app version contains the fix for period data being deleted. Please update to this version as soon as you can.

 

In addition, I would like to make it clear that any data that may have disappeared will not re-appear after updating to this new app version. We hope this sets you all back on track and we're super thankful for your patience while this was investigated.

 

Now that a fix has been released, I'm going to close this thread from further comments. If you come across this issue in the future or have any new issue to report we ask that you create a new topic to let us know.

Fitbit Update: 1/22/19

 

Hey all!

 

We've noticed this issue has re-emerged this month. Thanks for those who have reported on here and contributed to this thread. The problem has been escalated for investigation. 

 

We appreciate your help and will update everyone when we have more info. Please stay tuned and we thank you for your patience! 

Fitbit Update: 10/26/18

 

Hi everyone!

 

A new version of the Fitbit Android app (2.82) was released yesterday to 10% of Android users that should resolve this issue. We anticipate it will roll out to 100% soon. If you haven't received the update yet, please stay tuned. Thanks again for your patience and reports!

Fitbit Update: 10/12/18

 

Hey folks! 

 

Our team is still investigating the root cause of this issue. We're really sorry for any inconvenience this has caused and are working towards a long-term resolution. I really appreciate everyone's feedback and reports. I'll keep you all updated when more information is available. 

Fitbit Update: 7/12/18

 

Hi, everyone!

 

Thanks so much for jumping in here to report your Female health data has disappeared in the Fitbit for Android app. Our team is aware of the issue and will investigate the cause. I noticed many more reports of this coming in starting yesterday 7/11. 

 

When I have more information or updates, I'll announce them here. Thanks for your cooperation! 

Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.

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210 REPLIES 210

‎10-12-2018 05:08

In response to Glencky

‎10-12-2018 05:08

Hi there @Glencky! I totally understand where your concern is coming from. Sorry to hear your periods are gone. 

 

I'd like to give thanks for the feedback you've provided towards our Female Health tracking feature. Rest assured that our engineers and product development team use this information to further improve our products and services.

 

Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback. 

 

Our team has been working on getting this solved, but we're still waiting for our team to give us more details in regards when this will change. 

 

Be sure that will keep you and the rest posted when updates become available. Ping me out if you need further assistance with anything else! 

Maria | Community Moderator, Fitbit


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‎10-18-2018 21:15

‎10-18-2018 21:15

When is the expected fix date for this since it's been 3 months?

@AlessFitbit wrote:

Fitbit Update: 10/12/18

 

Hey folks! 

 

Our team is still investigating the root cause of this issue. We're really sorry for any inconvenience this has caused and are working towards a long-term resolution. I really appreciate everyone's feedback and reports. I'll keep you all updated when more information is available. 

Fitbit Update: 7/12/18

 

Hi, everyone!

 

Thanks so much for jumping in here to report your Female health data has disappeared in the Fitbit for Android app. Our team is aware of the issue and will investigate the cause. I noticed many more reports of this coming in starting yesterday 7/11. 

 

When I have more information or updates, I'll announce them here. Thanks for your cooperation! 

 

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‎10-23-2018 08:23

In response to Catanddoglady42

‎10-23-2018 08:23

Welcome @Catanddoglady42! We don't have a specific data on how it will be fixed. We'll keep you all updated when more information is available. 

 

I'll be around if you need anything else.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-23-2018 14:52 - last edited on ‎10-26-2018 07:35 by Moderator Alum

In response to MarreFitbit

‎10-23-2018 14:52 - last edited on ‎10-26-2018 07:35 by Moderator Alum

Here here! This ongoing problem really is getting tiresome. 

 

The problem is we're not rest assured at all.  Not looking to shoot the messenger, but in short we have no faith our complaints are really being listened to and addressed. We feel we're being placated but not taken seriously by Fitbit.  Appreciate you regularly try to assure us but we are losing trust.

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‎10-25-2018 11:20

‎10-25-2018 11:20

It appears every time there was an update in the app it wipes out the data.  

Is it ever going to be resolved? This has been an ongoing issue.

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‎10-26-2018 05:28

In response to FRMGRL2

‎10-26-2018 05:28

Hi @FRMGRL2, it's always great o see new faces around, welcome! Nice to see you here @luisita14lg.

 

Thanks a million for the feedback, I'll pass this information along to our team. I hope we can share with you updates in short time.Thanks again for your feedback and patience while we work on better options for our users.

 

I'll be around in case that you have questions. 

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Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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0 Votes

‎10-26-2018 10:37

In response to YojanaFitbit

‎10-26-2018 10:37

Very frustrating, this is the 4th time I have lost all my period data, I have nothing and this is critical data for me personally. Is there a support ticket we can follow? I love Fitbit, but now I have to go back to using p tracker for this data. I am also concerned that this issue which IMO should be a P0 (data loss is kinda of a big deal) isn't actively being addressed, 3 month means that this is a P3 or below. If you need more customers to complain to bump the priority, I would be more than happy to start tweeting and getting people to report. Not shooting the messenger, but I hope product management at FitBit takes this seriously.

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‎10-26-2018 12:06

In response to Pecos

‎10-26-2018 12:06

Agreed! It's ridiculous that this issue has been reported for MONTHS and there's not even an estimate of when it will be fixed. 

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‎10-26-2018 16:44

In response to Catanddoglady42

‎10-26-2018 16:44

Fitbit Update: 10/26/18

 

Hi Everyone!

 

A new version of the Fitbit Android app (2.82) was released yesterday to 10% of Android users that should resolve this issue. We anticipate it will roll out to 100% soon. If you haven't received the update yet, please stay tuned. Thanks again for your patience and reports!

Actively managing your weight? Find accountability buddies on the Manage Weight board

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‎10-28-2018 19:38

‎10-28-2018 19:38

Hello. I'm asking regarding the Female Heath on the Android Fitbit app. My logged details on the first month of using fitbit app with my fitbit versa has disappeared. Is that normal? But I can still see the Sleep and Heartbeat since the first day I've used this. 

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‎10-29-2018 09:59

In response to karinamc

‎10-29-2018 09:59

Welcome on board @karinamc, it's nice to see you here! 3 days ago a new version of the Fitbit Android app (2.82) was released to 10% of Android users that should resolve this issue (logged periods deleted). If you haven't received the update yet, please stay tuned.

 

I'll be around if you need further assistance! 

Maria | Community Moderator, Fitbit


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‎11-01-2018 19:33

‎11-01-2018 19:33

Mine are all gone.  Did the update yesterday and still nothing.  

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‎11-01-2018 19:37

In response to Nannette91903

‎11-01-2018 19:37

Also.... now getting an error about my ovulation tests??? No clue what that
is about, and when I touch anything on the calendar, it closes.... yay!
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‎11-05-2018 07:57

In response to Frazy029

‎11-05-2018 07:57

Thanks for getting back @Frazy029 and @Nannette91903! Would you mind double checking that your Fitbit app is running version 2.82? If you're still in one of the older, please make sure yours is up-to-date.

 

  1. Tap the Play Store app.
  2. Tap or click the menu icon in the top left corner.
  3. Tap My apps & games. If the Fitbit app has an update, you’ll see it in the Updates list.
  4. Tap Update.

If your apps update automatically, check the Recently updated or Up to date list to see if the Fitbit app was updated.

 

To see which version of the Fitbit app is installed on your device:

 

  1. From the Fitbit app dashboard, tap or click the Account icon .
  2. Tap or click Help. You'll see the app version at the top of the screen.User-added image

 

 

Hope this helps! 

Maria | Community Moderator, Fitbit


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‎11-05-2018 10:32

In response to Frazy029

‎11-05-2018 10:32

Yes I have 2.82 

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‎11-08-2018 09:33

In response to Nannette91903

‎11-08-2018 09:33

Thanks for the update @Nannette91903! If you're on the latest version, can you please do the following steps:?

 

  • Log out of your Fitbit app
  • Force quit the app
  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fitbit app

 

Once you've done this, please keep an eye on your periods logged and let me know if they disappear again. 

 

I'll be around! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎11-15-2018 11:01

In response to MarreFitbit

‎11-15-2018 11:01

EVERYTHING DELETED AGAIN!!!!!!!!!!
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‎11-15-2018 11:27

In response to Frazy029

‎11-15-2018 11:27

Hey there @Frazy029! Sorry to hear that your data has disappeared again, can you please follow the steps I've shared here? Also, can you please check what's the current version you've installed? 

 

Looking forward to your reply. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎01-17-2019 23:24

‎01-17-2019 23:24

Hi. Running 2.85 on Android and I think it used to work OK for a while. Started only a month ago and got a prediction. But now Fitbit keeps forgetting the entry and I have to go through the setup every time I open the female health tracker? Even without closing the app in between.

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‎01-18-2019 06:37

In response to MarreFitbit

‎01-18-2019 06:37

I went to track my period this morning and all my previous cycles are gone.  I have followed the steps from the posts here and still nothing.  Is all my cycle information gone?

Lisa B

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