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"Unexpected server error occurred" on Windows app

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‎09-07-2018 04:26 - last edited on ‎09-07-2018 14:15 by Fitbit Moderator

‎09-07-2018 04:26 - last edited on ‎09-07-2018 14:15 by Fitbit Moderator

I try to add a period using the pen button and the "+" button, but it won't accept.  Keeps telling me "Unexpected server error occurred."  I am connected though.  App is on Windows laptop.
Any suggestions?

 

Moderator edit: updated subject for clarity

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‎09-07-2018 07:55 - edited ‎09-07-2018 07:56

‎09-07-2018 07:55 - edited ‎09-07-2018 07:56

@Laura00 Hi and Welcome - not sure I understand if its an exercise you are trying to log you might need to log out clear cookies and cahche log back in and try again

 

If on the other hand it is what I assumed about your enquiry, you maybe able to find better information by posting in the following forum

https://community.fitbit.com/t5/Female-Health-Tracking/bd-p/femalehealth

 

Hope this helps a little

 

Kind Regards

 

Wayne

Charge 2, 3 - Windows 8.1 - Samsung S6, S8, S9 - Each day we learn something new is a day not wasted
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‎09-07-2018 14:13 - edited ‎09-07-2018 14:14

In response to ashwolve

‎09-07-2018 14:13 - edited ‎09-07-2018 14:14

Welcome to the Fitbit Community @Laura00, hope you're doing great! This issue was already reported and our team is aware of it. We'll make sure to share any updates when available. 

 

In the meantime, I'd suggest trying the steps that @WhiteQueen1982 have shared here.  I'd recommend checking if it's already running the latest version. Check the article: What's changed in the latest release of the Fitbit app?. The version should be on 2.36.

 

Thanks for your help @ashwolve! Robot Very Happy

 

Let me know if there's anything else I may assist you in the meantime! 

Maria | Community Moderator, Fitbit


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