Back from honeymmon & not syncing

[Patti107]

I have just came back from NY & Mexico. The fitbit worked in new york and changed to the timezone itself but when I went to Mexico, I obviously was not using it so had no recent activity, but on coming home to the UK I am back to the London timezone in the settings and it still is in Mexico time on the display & even though I have clocked steps since I came back, it won't sync it just keeps "looking". help!

[AlejandraFitbit]

Welcome to the Forums @Patti107. If your tracker is not syncing, I recommend verifying that it is paired to your account. If you are not seeing the One tile, it means that it is not paired and that you should follow the Setup Procedure from your iOS Fitbit app.

I hope this helps, let me know the outcome. 

[Patti107]

Hi there

Thanks for getting back to me. It was appearing on my app but just not syncing, I decided to 'forget this device' and try to add it again but it won't pick it up as my Fitbit already has my name on it. Still need help! Do I have to create a new account, will it pick it up then, as when it asks me to click and hold the button for 2-3 seconds it just starts a stopwatch as my Fitbit is already set up!

Thanks
Sent from my iPhone

[Patti107]

Hi there

Thanks for getting back to me. It was appearing on my app but just not syncing, I decided to 'forget this device' and try to add it again but it won't pick it up as my Fitbit already has my name on it. Still need help! Do I have to create a new account, will it pick it up then, as when it asks me to click and hold the button for 2-3 seconds it just starts a stopwatch as my Fitbit is already set up!

Thanks

[AlejandraFitbit]

Thanks for the information @Patti107. Have you tried the steps I provided to setup your tracker as a new device from your Android Fitbit app? If you haven't please try the instructions. If you have and didn't work, you can also follow the Setup Procedure from a computer.

Keep the stepping up! 

[Patti107]

Ok I wasnt clicking 'join Fitbit' as I already have set that up when it worked previously so should I set up a new account ? As my email address is already set up from before?

[AlejandraFitbit]

No, I recommend clicking on Existing User and follow the instructions @Patti107. Before setting up your tracker again you can Restart your One following the instructions that @Odyssey13 is providing.

See you around! 

[Patti107]

That's it now! Thanks!

[AlejandraFitbit]

You are welcome @Patti107, it's great to hear that your One is not paired. If you need anything else, do not hesitate in posting it.

Keep the stepping up!