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Big Fit Problem

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‎10-27-2020 22:33

‎10-27-2020 22:33

Since upgrading app on October 19, my Fitbit 1 cannot find any of my devices.

 

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‎11-11-2020 12:02

‎11-11-2020 12:02

@joncan I think you meant to say your devices can't find the Fitbit? You may get better responses to help you if you share with us what version of the app you're using and what operating system.

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‎11-14-2020 09:39 - edited ‎11-14-2020 09:39

In response to Williger

‎11-14-2020 09:39 - edited ‎11-14-2020 09:39

I think you are saying the Fitbit App or Fitbit connect has not been able to sync the fitbit One. 

https://help.fitbit.com/articles/en_US/Help_article/1866.htm?Highlight=Sync

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‎11-15-2020 13:46

In response to Rich_Laue

‎11-15-2020 13:46

I fixed this problem with a very complicated series of steps. The problem occurred with Fitbit updated their app. They should have just done a bug fix with an updated app instead of making their loyal customers do all of the work.


Sent from my iPad
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‎11-21-2020 08:56

In response to joncan

‎11-21-2020 08:56

@joncan again, if you shared more details like your operating system, app version, and the "complicated series of steps", this repository of information may help another member down the road. It's fortunate you've gotten this resolved. I can only assume that your problem is isolated to the iPad based on your signature. I'm not a detective. 

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