I think you are saying the Fitbit App or Fitbit connect has not been able to sync the fitbit One.
https://help.fitbit.com/articles/en_US/Help_article/1866.htm?Highlight=Sync
Best Answer
Best Answer@joncan again, if you shared more details like your operating system, app version, and the "complicated series of steps", this repository of information may help another member down the road. It's fortunate you've gotten this resolved. I can only assume that your problem is isolated to the iPad based on your signature. I'm not a detective.