01-07-2018 05:58
01-07-2018 05:58
Hi,
I've had a fitbit one for several years, stopped using it about 6 months ago and I've just tried to get it set up again today. I initially managed to set it up with my phone (android) and it prompted me to update it. I tried to update the device but it said it had failed. I've since tried to connect to the device on an iphone, a mac and an android and I can't get past the point of typing in the code. After I type the code, it tries to connect for a few seconds and then brings up a "not working?" screen. I've ensured bluetooth is turned off on the other devices but the fitbit isn't working with any of them.
Is there a solution to this?
Thanks
01-07-2018 14:08
01-07-2018 14:08
Is your Fitbit fully charged?
Have you tried restarting it? help.fitbit.com/articles/en_US/Help_article/1186
01-07-2018 14:12
01-07-2018 14:12
Yes it's fully charged and yes I've restarted it several times.
01-07-2018 14:18
01-07-2018 14:18
Bummer! Have you checked the thread pinned to the top of this board about update problems for other suggestions? https://community.fitbit.com/t5/One/One-Firmware-Release-Version-6-64/m-p/2382530#M71443
01-07-2018 14:29
01-07-2018 14:29