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Cannot sync Fitbit One

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‎03-21-2017 05:44

‎03-21-2017 05:44

Tried all steps in help forums, deleted my app on my phone, tried via laptop. Nothing.

 

i did a get a "fail 62" msg on my display this morning. 

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‎03-21-2017 07:11

‎03-21-2017 07:11

Was one of the things you tried a restart of your One using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

If so, how many times did you try it? It's known to not always work and it's recommended to try at least 3 times.

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‎03-22-2017 08:37

‎03-22-2017 08:37

@Harv.84 Thanks for joining the Fitbit Community! Please try the restart steps that @SteveH shared on his post above. That should certainly help.

 

It is also possible that your One is not currently paired to your account. Please, set it up once again:

 

Try that out and let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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‎03-27-2017 16:52

In response to SantiR

‎03-27-2017 16:52

Yea that never worked

 

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