02-22-2017 03:57
02-22-2017 03:57
I have the One and started a Daily Showdown yesterday. When the day ended it did not track the correct steps that were on my dashboard. So how can I correct that? Device was synced. I took a screenshot of my dashboard and daily challenge too. Thanks for your help in advance!
02-22-2017 04:35
02-22-2017 04:35
Hi, @ConnieK67, did you manually log any activities or sync from any 3rd party apps? Manually logged steps do not count toward challenges.
Sense, Charge 5, Inspire 2; iOS and Android
02-22-2017 04:38
02-22-2017 04:38
02-22-2017 04:58
02-22-2017 04:58
Manual logged steps do not count towards challenges. Your dashboard will show the steps you logged, but your challenge will not.
Sense, Charge 5, Inspire 2; iOS and Android
02-22-2017 05:01
02-22-2017 05:01
02-22-2017
05:06
- last edited on
08-20-2024
10:41
by
MarreFitbit
02-22-2017
05:06
- last edited on
08-20-2024
10:41
by
MarreFitbit
Hi, @ConnieK67, a decision was made some time ago that no manually logged activities would count. Your challenge will only show steps actually detected by your Fitbit.
Obviously I am not fully aware of what the reasoning was behind Fitbit's decision. I think they were hoping to keep everything fair by only counting actual Fitbit steps.
Sense, Charge 5, Inspire 2; iOS and Android