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Fitbit One Battery Help

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‎01-28-2016 06:05

‎01-28-2016 06:05

I've not even had my forgot one for a year and it doesn't keep charge. I can charge it then less than 24hrs later it need charging again. Is there is happening to anyone else? Surely the product should last longer than a year?
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‎01-28-2016 08:38

‎01-28-2016 08:38

Hello @Wishy,

 

Welcome to the community!

 

Occasionally the tracker gets into a confused state, I would try to restart it.  I would probably press and hold closer to about 20 seconds.  If you don't see the 'FITBIT 6.60' message after the restart, you haven't gone long enough.

 

Also, if you leave the Fitbit App running so that you can count the steps going one at a time (and thus your Fitbit connected) you will drain the battery in less than a day.  I've done this accidentally once and it drained the battery in hours; it's been fine since.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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‎02-01-2016 03:35

‎02-01-2016 03:35

Thank you but unfortunately it still only lasted a day. Any other ideas?
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‎02-01-2016 03:38

In response to Wishy

‎02-01-2016 03:38

HI @Wishy. If this under warranty, I would suggest getting in touch with the support team.

 

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

Pease let us know how it goes. Have a good day.

 

 

 

 

 TandemWalker.png            TW             TandemWalker.png

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(If this tip solved the problem for you, please mark this post solved, as this will be helpful to other users experiencing similar issues.) 

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