Fitbit One No Longer Syncing to Phone Nor PC

[dsjs]

My 4+ year old Fitbit one has not synced to either phone or PC for 2 weeks. Fitbit is totally charged. Phone app says there is a tracker software update, but it won't allow it to update while trying to sync. I have tried all the help instructions, including resetting my Fitbit. I have shut off Bluetooth and restarted, I have also tried syncing to PC. I need help please.

Moderator Edit: Format

[JulieLaux]

I'm having the exact same issue and have tried all of trouble shooting technique with no siccess

[nanaheidi]

I'm having the same problem. Grrrr!

[SantiR]

@dsjs Welcome to the Fitbit family! Thanks for sharing the experience you are having with your One. 

I went ahead and created a case with customer support in your behalf. Please keep an eye on your email inbox for next steps.

@nanaheidi @JulieLaux Welcome to the Fitbit Community! Thanks for reporting the situation you are experiencing with One not syncing.

I'd recommend trying all of the syncing troubleshooting steps on this helpful article. If you already did some of these steps; do them again in the order given there for best results. 

Keep me posted! 

[apgargirl]

I am having the same issue.  The last time my Fitbit One (since May 2014) synced to my iPhone 7 was on 9-6-18.  I have followed all of the suggested steps and still no syncing.  Any help would be greatly appreciated.  Thanks.

[JulieLaux]

Thank you for entering a case.  I have tried the steps multiple times and my fitbit is still not syncing.

[Kdewitt2]

Same issue!! I have spent a few hours today going through all the recommended steps multiple times with no success.  If anyone finds a solution please let me know

[dsjs · Accepted solution]

My issue has been resloved by reading a prevous poster with similar issues. I ended up syncing to the PC, so if you don't have a PC I am not sure how to sync directly to phone app. First I shut off wifi bluetooth to phone, (phone was nearby PC and fitbit), plug in fitbit charger to PC then plug fitbit into charger. Reset fitbit by holding down button for at least 15 seconds. Unplug fitbit from charger and PC, turn fitbit on and follow syncing instructions to pc.(1st time tried syncing to pc and it would not sync). I had to reset fitbit 2 times, it did sync the second time. The previous poster said it may take 3 times to reset fitbit. After finally syncing to PC, I then turned wifi back on phone as was able to sync it to the phone app. The secret is to reset the fitbit more than once and have the phone wifi OFF (if it is within 20 feet from PC) while trying to sync to PC. I don't know what I would have done if not having a PC.

You might add in your troubleshooting tips, the fitbit may have to be reset multiple times before it will sync.

Moderator Edit: Merged Posts

[SantiR]

@dsjs Thanks for your reply and for sharing the positive experience and workaround that helped you out to resolve this. I'm sure this will be helpful for other users as well.

@apgargirl @Kdewitt2 Welcome to the Fitbit family! Thanks for trying those troubleshooting steps shared here in order to sort this out. 

Have you tried the shared workaround by @dsjs that helped her out? It is worth giving it a try. Find it in her post above marked as a solution. @JulieLaux

If that doesn't work, please let me know! 

[apgargirl]

This solution worked for me on the first try!  Thanks so much!  Your detailed instructions were greatly appreciated!  

Thanks Santi---my Fitbit One is syncing now to my iPhone.  All the help is appreciated!

Moderator Edit: Merged Posts

[Kdewitt2]

I tried this many many many times with no success unfortunately.  

[apgargirl]

Not sure who can view my post so this may be repeated. Yes, the shared
workaround by @dsjs worked well on the first try. Thanks everyone for the
help.

I am very sorry to hear this---hope you find a solution soon. I love my
FitBit One and don't really wish to find another option.

Moderator Edit: Merged Posts

[SantiR]

@apgargirl Thanks for your reply! I'm very glad to read that the workaround provided by @dsjs helped you out to get back on track. Hopefully, this workaround will be helpful for other users as well. 

@Kdewitt2 Thanks for your reply and for trying all of the steps provided here to sort this out.

I went ahead and created a case with customer support in your behalf. Please keep an eye on your email inbox for next steps.

Hope this helps. Keep me posted! 

[sadd]

I am in Australia and having the same problem. The Fitbit is now synching for current activity but had not recorded/ is not completing the data that went 'missing' when it stopped synching yesterday. Normally, this would come back (ie stored on fitbit and then available for synching once synching restored). Is there a way to retrieve this?

[SantiR]

@sadd Welcome to the Fitbit Community! Thanks for sharing the experience you are having with your One not retrieving the previous data for your activities. 

That is strange! What kind of data was lost? Was it steps or was it an activity log? 

You can retrieve any lost data by manually logging your activity. You will receive accurate data when doing this.

Give that a try and let me know how it goes!