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Fitbit One Not Updating Badges

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‎07-04-2018 05:49

‎07-04-2018 05:49

Why not updating badges?  Anyone else with this problem?

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4 REPLIES 4

‎07-04-2018 20:52

‎07-04-2018 20:52

Which badges are you referring to @gacdk .In general most badges are updated after a sync to the users Fitbit account .The update omg is done in the cloud, not the tracker .

 

My question, does the data on Fitbit.com look correct. Has your fitbitFOne synced? 

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‎07-05-2018 03:18

In response to Rich_Laue

‎07-05-2018 03:18

Yes, have synced and data is 5,050 miles.  Badge should have changed from Nile to Africa and has not.
gacdk
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‎07-05-2018 04:24

In response to gacdk

‎07-05-2018 04:24

Since we don't have access to your account you might need to contact.support.com 

 

The only thing I can think of that might affect this would possibly manually adding steos. 

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‎07-10-2018 12:50

In response to gacdk

‎07-10-2018 12:50

@gacdk Welcome to the Fitbit Community! Thanks for posting your inquiry regarding the lifetime distance badges.

 

Can you please check on your online dashboard's profile; under "About Me" the "My Badges" section? Right there, the Africa badge should show for you. It should show something like this:

 

mybadges.PNG

 

 

@Rich_Laue Thanks for your great help on this thread!

 

Try that out and let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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