help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit One device stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-29-2016 17:11

‎08-29-2016 17:11

My fitbit One device display will no longer turn on.

App for HTC Android is unable to sync as well using the app for Android; fitbit.com message,"tracker not found" when trying to sync.

I am still unable to get the device working after cleaning and resetting/restarting the device.

Any advice or suggestions are much appreciated!
Best Answer
0 Votes
1 REPLY 1

‎08-29-2016 23:26

‎08-29-2016 23:26

Does it show any signs of life when plugged into the charger? It's worth trying the restart a few more times as the procedure is known to not always work.

 

Unfortunately, that's the only real tool we have for addressing these sorts of issues. Are you still covered by warranty (see www.fitbit.com/returns for details)? If so, if multiple restarts don't work then customer support may be your best option:

 

contact.fitbit.com

 

Best Answer