Fitbit One no longer Synching again [RESOLVED]

[shazmatt]

I only sync on my computer (Windows 7 Home Premium), I do not use a phone. 

A while ago my Fitbit One stopped syncing (I did all the recommendations of unistall, reinstall, restarting the FitBit numerous times) & it became very frustrating, then suddenly it started syncing automatically (I think FitBit did something) but I could not force the sync.  I have lived with not being able to force the sync for months now & just carried on, but as of yesterday at 16:19 Fitbit stopped syncing automatically again!  Why oh why do I carry on using FitBit, can anyone aswer me lol

[cindyp2]

mine stopped syncing on desktop  I've been having to sync on the phone and only then will it sync on the desktop.  i also did all the restart stuff it has a  full charge  i've used teh task bar icon and done all it's stuff and tried to resync it thru the icon and it tells me it can't find the tracker   it's sitting right here on the computer desk.  even when i had it in the charger to restart it it was telling me it couldn't f ind it.  the device itself is keeping track of steps

[kat2790]

My fitbit stopped synching and I did a restart and all that jazz and it worked again for a while. Well it stopped again and I can manually hit sycn and it will after about 3 tries but it will not do it automatically like it was before.... 

[brenda57]

Mine has done the same for 2 weeks now wonder if it has anything with the step challange going on ??? just a thought

[aseret]

so, from all the comments, i am not the only one having issues with the fitbit.  has anyone figured out what to do?

[susie555]

Mine has worked well for a few months, but like everyone else it has just stopped syncing again!!!  I think it's when Fitbit do updates and everything stops working.  I keep getting the message that it is synched to another device but it isn't!  Have tried everything - so disappointing - what is the point of having a product that is so inconsistent.  Do fitbit read these posts and take any notice, or are they making so much money they don't care anymore.  What a shame as it is such a good concept, but let down by reliability issues all the time!

[babybell]

Mine one has stopped syncing again for 2 days. Also happened last week.

[Zoink]

I also only use a laptop (don't have a smart phone) and as of Monday morning, my Fitbit One has stopped synching.  It's interesting and distressing to see so many people with this issue but I must say I feel a tiny bit better seeing I'm not alone. I too am inclined to think that there is something sytemic going on and that no matter what I do on my end it will just start working again when it starts working again ( when fitbit does something about it). 

It's still keeping track of my steps but I wonder how many days' worth of info it keeps if it continues to not sync.  

[brenda57]

like I mentioned before I think it is  odd all my started at the time the step it up challange statred  maybe after it is over it will work again

[LnotHappy]

I'm seeing a pattern here. I can see two possibilities - 1) the program no longer supports windows 7 or 2) the Fitbit One was one of the earliest products and the company wants to force us to purchase a later model. No one on this thread has offered a solution. Need to go directly to Fitbit for answers.

[JoeGibbs2112]

I have the same problem with synching. Before I had no problem with resetting it, but two days now and nothing. Does anyone know if the Fitbit sight was hacked?

[Zoink]

I just called customer support and with "John's" help got my fitbit synched.  He said he was not aware of a system-wide problem or anything specific to fitbit ones when I told him how many people in this section seemed to be having this problem.  I'm VERY computer UN-savvy and he was able to help me in spite of that. Now I see my steps and sleep since last Monday. I feel back on track again.

[brenda57]

just wait my was ok too when I talked to Jose last night   but today not syncing  again !!!!! good luck

[brenda57]

good luck  mine was doing good last night after I talked to  Jose and got it to sync But today it is not syncing again

[SleepyJAK]

My FitbBit One stopped syncing about a week ago.  I have tried to uninstall FitBit Connect and now I can't get it reinstalled as it only comes from the Microsoft Store and for some reason none of my three browsers will download the app to my Windows 10 desktop.  One browser says there is no program associated with the software in the link.

Good thing I can use my phone, but I don't always have bluetooth or location services on.

And that's another thing.  Why must I have location services on to sync????  Why should the FitBit One care where I'm at.  I'm usually in a building anyway and it can't tell where I'm at with no GPS signal.

[cindyp2]

I have Win 10  and this happened a few months ago and I had to call, and it quit again yesterday.  So many of us it must be a glitch in their system.  The step up has been going for several weeks now hasn't it?

I can sync by phone and then the desktop will update itself  but just that once after I do phone.   Would be nice if a company rep was on here and saw all this.

[attached]

While scrolling through these posts, I noticed one that said to put the fitbit right next to the dongle, like on it if you can.  I tried that and it synced right away.  I've never had issues before but two days ago it just stopped and refused to sync.  Hopefully the problem is corrected.  BTW, mine works through the computer and I have Windows 7 too.  I hope that's not going to be come an issue!

[orangerook]

I'm afraid I don't have an answer - but I have the opposite problem and hope someone can solve both.  I sync my fitbit One only to my computer.  I can force it to sync, but it stopped syncing automatically.  Rebooting didn't help.

[kgpdx]

I'm having the same issue.  A couple of days ago it quit synching.  Last night I tried resetting it and it didn't help so I uninstalled and reinstalled fitbit connect and did the synch now.  It synched.  It hasn't synched since.  I can't figure out how to do a forced synch.  Tried putting it on the dongle as someone suggested and that didn't do anything.  Don't want to have to uninstall/reinstall every day.  I'm on Windows 7 as well.

[kgpdx]

What did "John" say to do?