Fitbit One not Syncing

[MakenziKool]

My Fitbit One has been counting steps and working fine however when I go to sync it to my phone, it will not sync. In the app it says that it has successfully synced and my calories burned sync however my steps do not.

[KBonacci]

I'm having the same issues. Tracks on my One but nothing showing up on the app for the past two days.

[Iwantabodyfitbt]

same issue here. Fitbit is tracking steps but not synching to devices or web.  last synch @ 1 am.   Did they cut service for One?

ok, I performed a reset per instructions for the One.  it is now synching.

1. Plug your charging cable into your computer.
2. Plug your Fitbit One tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger.
3. Hold down your tracker's button for 10-12 seconds.
4. Remove your tracker from the charging cable and press its button until the screen turns on

Moderator Edit: Merged User's Posts

[MakenziKool]

Yes exactly.

[Flutterby4x]

I have been having problems with my One not synching.  At first I could reboot the One and it would recover but that has stopped working now.  I logged out of my app, shut off my phone's Bluetooth, rebooted my One, turned the bt back on and logged back into my app.  Still nothing!  I am so frustrated!  I missed logging in a big hike I did!  And another one coming up tomorrow.  My One's data and the badges keep me motivated!  

I forgot to mention I also updated my app 

Moderator Edit: Merged User's Posts

[SantiR]

@MakenziKool @KBonacci @Iwantabodyfitbt Welcome to the Fitbit family! Thanks for sharing the experience you are having with your One not syncing correctly. Thanks for sharing those details about this.

It seems that @Iwantabodyfitbt shared a workaround that helped her out with this. Please try performing a restart on your One. That should certainly help you out. 

If that doesn't help, please try these syncing troubleshooting steps to sort this out. Try the steps in the order given for best results.

@Flutterby4x Welcome to the Fitbit Community! Thanks for your effort in trying all of those steps to sort this out. Sorry to hear about the lost hike. You can manually log it to recover it.

Also, have you tried syncing with a different mobile device or computer? 

If that doesn't help please let me know and I'll help you out to contact customer support for further assistance.

Hope this helps. Keep me posted! 

[KBonacci]

I had to reset twice, power off my phone, uninstall then reinstall the app, resign in to app, shut off bluetooth then turn back on and now my One is syncing again.

[SantiR]

@KBonacci Thanks for your quick reply regarding this. Thanks for the effort in trying all of those steps to sort this out. Thanks for sharing the workaround that helped you out with this. 

I'm sure the workaround you shared here will help other users too. I'm glad you are back on track now.

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

See you around! 

[TomieJ]

Hello,

I've been running into the same issue. My fitbit only syncs right after I restart it. Once it restarts it syncs and then it doesn't sync anymore. I've tried everything from un-installing and re-installing the app, restarting my device, turning on/off the bluetooth, but nothing seems to sort out the problem long term. Any help would be much appreciated.

[Spikey732]

Thanks, it's syncing now

[k3rning]

---

@TomieJ wrote:

Hello,

I've been running into the same issue. My fitbit only syncs right after I restart it. Once it restarts it syncs and then it doesn't sync anymore. I've tried everything from un-installing and re-installing the app, restarting my device, turning on/off the bluetooth, but nothing seems to sort out the problem long term. Any help would be much appreciated.

---

Yep same. If I restart the Fitbit which means being by my computer with a cable it will sync temporarily. An hour later though it'll refuse to sync again until I get to my computer and restart it. I've done everything. Reinstalled the app countless times . Logged in and out. The only thing that temporarily works is a reset at my computer. This is beyond frustrating. It's been this way since August.

Moderator Edit: Format

[itzfun]

I've been having this problem for several days.  I have tried everything suggested.  It was syncing once on the day I did all the steps suggested, then the next day I had to do it all over again.  Finally today after trying all the steps - nothing.  No sync at all.

If I didn't get monetary credit on my health insurance and gym membership, I would throw this device in the garbage.

It seems to be with all the devices that Fitbit has made and sells that they would have software personnel that could create something that worked.  

Moderator Edit: Format

[itzfun]

Thank you.  I manually entered my steps from yesterday since my Fitbit One will not sync.  I have tried all suggested solutions.  They worked for a time, but not today. I don't want to make a career out of this, after all.

I get credit on my gym membership as well as my health insurance for achieving 10k steps a day which I have done almost religiously for the past three years.

[k3rning]

If you have Android, it's probably something to do with it, but still no fix for almost 2 months: https://community.fitbit.com/t5/Android-App/Android-9-0-Pie-not-able-to-sync/td-p/2889550/highlight/...

[Lovemyfitone]

Mine device won't sync either.  The steps are on my tracker but not on my phone or computer.  I tried your suggestion to sync, and now my tracker has gone dark on me! Sad!

[Glendamaree]

Thanks - mine has been having this same issue tonight and I'd tried all the other options but the reset did the trick!

[SantiR]

Hello everyone! Thanks for your continuous participation on this thread regarding Fitbit One not syncing. I appreciate all of your efforts in performing some troubleshooting steps in order to sort this out. Also, thank you for providing as much details as possible regarding this situation.

There is a current situation with Android users having difficulties to sync if using Android 9.0 Pie. If you are one of these users, please check this post for updates and workarounds regarding this. You can subscribe to that thread to receive email if there are any updates posted. 

If you are not, I'd recommend trying all of the syncing troubleshooting steps shown on that helpful article. I see that some of you already done some of these steps, but not all of them. Please try them in the order given there for best results. 

Also, I'm glad to read that some of you got this resolved by doing some steps like the restart process. I'm happy that you are back on track now. Thanks for posting the workaround that helped you out. It is very helpful for this thread as a whole.

Hope this helps. Keep me posted! 

[Spikey732]

Shutting off and restarting my Fibit worked for me

[Lovemyfitone]

My Fitbit miraculously started working again and syncing with my app!

Moderator Edit: Format

[itzfun]

Yes, mine did too. It seems when many folks have a problem, Fitbit could
send an email and advise that it is being worked on with a resolution to be
forthcoming. That would be good customer service.

I would think that a company of this size could afford to spend a little on
customer service.