Fitbit One not recognizing today as a new day

[elderwanda]

I had a look around, and didn't see this exact issue.  My Fitbit One was acting as if the battery had run down (although it hadn't), so I rebooted it.  Now it is counting steps, calories, etc...but it's adding onto yesterday's information rather than starting anew for this morning.  

I have rebooted it as per the instructions in other threads, but it doesn't seem to recognize that Nov 30th is a new day.  On the iphone app and the PC dashboard, the steps/miles just count as ZERO for today.  On the actual Fitbit One device itself, those things are being counted, but as I said, they are just continuing on from yesterday's numbers.  So right now it's telling me I've taken about 13,000 steps---that's yesterdays's 12,000 plus today's 1000.  I hope that makes sense.

Anyway, does anyone know how I might reset it so it recognizes that today is a new day?  I've had this thing for several years and never experienced this before.  I've done a few reboots already, and am not sure what else to try.  

Thanks. 🙂

[elderwanda · Accepted solution]

Hmmm....replying to myself.  During the time I was sitting there writing that post my Fitbit seems to have magically reset itself, so now I'm at 0 for the day.  Wouldn't be the first bizarre thing to happen this month, that's for sure.  So I guess that's taken care of.  

[MarlenS]

Hey @elderwanda, great to see you!

I'm glad to know that you were able to resolve the issue yourself. If this happens again I recommend checking if the time zone in the account is the right one.

If you have time please check our Discussions board where you will find other members sharing their experiences and tips for an active lifestyle.

I'll see you around!