help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit One not syncing

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-01-2020 10:26 - last edited on ‎12-02-2023 14:16 by Fitbit Moderator

‎02-01-2020 10:26 - last edited on ‎12-02-2023 14:16 by Fitbit Moderator

My One will not sync with any of my devices.  Have tried laptop, cell phone, tablet.  Nothing.  I have lose at least 25,000 steps.  This is a pattern after any of the Fitbit updates and new features.  Please fix this, I cannot wear your plastic bands and need my clip on working.

 

Moderator edit: Updated subject for clarity.

Best Answer
21 REPLIES 21

‎10-21-2020 09:40

‎10-21-2020 09:40

It's not even that it won't synch, the app can't " find" my device - it's like it doesn't think there's any device that it should be synching.

Best Answer

‎10-22-2020 19:12

In response to HoppyG

‎10-22-2020 19:12

Uninstaller the fitbit app, follow original advice, then re-install the app. Should hook up then.

Best Answer
0 Votes