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Fitbit One pairing rejected by One

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‎08-26-2019 15:42

‎08-26-2019 15:42

I have had a Fitbit One for years. I noticed itq syncing on August 22nd 2019. I have restarted my phone, turned the blue tooth on/off multiple times, forced the app closed and restarted my One multiple times. The Fitbit app couldn't find the tracker and when I restart my blue tooth, it is showing up as an unpaired device. When I try to pair it, it says, "Pairing rejected by One". I even tried removing the device from my app and setting up a new one, but that doesn't let it pair either. Any help would be appreciated!

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Accepted Solutions

‎08-31-2019 05:32

‎08-31-2019 05:32

I spent quite a while on the phone with Fitbit support yesterday, and for a brief time my Fitbit One would sync after we went through a number of permutations of restarting bluetooth, closing the app., etc. But once again, here I am less than a day later and it will no longer sync again.  Very frustrating.

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80 REPLIES 80

‎08-27-2019 13:47

‎08-27-2019 13:47

Same for me

MD-USA,One all the way!
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‎08-27-2019 22:44

‎08-27-2019 22:44

Same has been happening for me, same day as well. I uninstalled the app, and the device from the app. Nope. 

Best Answer

‎08-28-2019 16:45

‎08-28-2019 16:45

I tried to sync this morning and the device is not found. I try to get it to pair to my phone but the One rejects it.

 

I've had my Fitbit One since February 2015. I've had this phone for 3 years and it's never been rejected.

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‎08-28-2019 17:02

In response to cjschwer

‎08-28-2019 17:02

I was able to get it to sync.

 

Plug in the One to the charger. I had my charger plugged in to my Chromebook. I held the power button (only button) 10-12 seconds. Take One out of the charger. Press the button until it turns back on. I couldn't find it in my Bluetooth settings but in the Fitbit app it synced no problem.

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‎08-29-2019 13:31

‎08-29-2019 13:31

Exactly my problem 

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‎08-29-2019 13:31

In response to Ayaremko

‎08-29-2019 13:31

I reinstall Ed too. Not helpful.

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‎08-29-2019 17:27

In response to cjschwer

‎08-29-2019 17:27

I'm having the same issue  I was able to sync to my desktop app but it only synced today's data and I still can't connect it to my phone app  glad I'm not the only one having a problem  

 

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‎08-30-2019 05:26

‎08-30-2019 05:26

I'm having exactly the same problem. I've tried turning off & then on again the bluetooth on my Android phone, but the pairing continues to be rejected. I've uninstalled and reinstalled the app on my phone, and that hasn't helped. I tried the steps of restarting the Fitbit after holding down the button, and it showed the firmware number. But it still won't sync.  Any other suggestions?

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‎08-30-2019 07:03

‎08-30-2019 07:03

I'm having the same problem.

 

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‎08-30-2019 17:21

‎08-30-2019 17:21

Issue is still here.

 

I feel Fitbit has done this to force us to upgrade to a different device. Unfortunately for them I will be changing companies for a tracker.

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‎08-30-2019 18:17

‎08-30-2019 18:17

Same problem here too!!! The only way I can sync is immediately after restarting the One, and then it only lasts for a little while before it stops syncing again. It's so frustrating!!!

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‎08-30-2019 19:27

In response to cjschwer

‎08-30-2019 19:27

This worked for me yesterday but not today.

Very annoying!

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‎08-30-2019 23:12

‎08-30-2019 23:12

I'm using Android 7.0, and this has been happening to me as well since the last fitbit update (approximately around 20th August). It is very frustrating, and when you do fianlly get the sync to happen by force closing the app and by restarting the One several times, it fails on the next attempt. - I'm also on a slow data or broadband connection due to rural location  (sub 10MBPS).

 

The time zone keeps slipping by 12 hours too, whether i've got all day sync on, whether the time zone is automatic, or set to the correct time zone, and whether Fitbit thinks i'm in England or in NZ.

 

My steps, floors, time etc are all correct on the One device, it is the APP that has issues.

 

I believe you have broken the app with the last update at least for earlier versions of android. 

 

PLEASE can we have a fix thanks?

Best Answer

‎08-31-2019 05:32

‎08-31-2019 05:32

I spent quite a while on the phone with Fitbit support yesterday, and for a brief time my Fitbit One would sync after we went through a number of permutations of restarting bluetooth, closing the app., etc. But once again, here I am less than a day later and it will no longer sync again.  Very frustrating.

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0 Votes

‎08-31-2019 06:22

In response to bprdogs

‎08-31-2019 06:22

What did they say. Obviously there is a problem as so many of are stating.


Sent from my Samsung Galaxy smartphone.
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‎08-31-2019 09:49

In response to Mcwilly

‎08-31-2019 09:49

Basically they had me run through all the steps I had done before -- turning bluetooth off and back on, doing a hard restart on my Fitbit, closing my Fitbit window on my phone and reopening it, etc. It seems to be very unclear what made it temporarily start working again.  Not sure how long it will last.

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‎08-31-2019 10:07 - last edited on ‎09-05-2019 11:56 by Fitbit Moderator

In response to ZrCatherine

‎08-31-2019 10:07 - last edited on ‎09-05-2019 11:56 by Fitbit Moderator

 to my previous instructional message, the only fail safe is to open the dashboard on your windows pc.  that always works so far.  so I agree, It is the App they broke on Aug 20

 

 

Moderator edit: format. 

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‎08-31-2019 13:00

In response to Jeffmmusser

‎08-31-2019 13:00

This doesn't work for me.


Sent from my Samsung Galaxy smartphone.
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0 Votes

‎09-01-2019 05:23

In response to cjschwer

‎09-01-2019 05:23

I followed your instructions and it worked for THAT day, but away from wifi, it's didn't sync. I reset again, but only works for that day and you have to sync the next day! Same for you?

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