07-22-2016 17:42
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07-22-2016 17:42
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My Fitbit One is getting no connection to the webb on my computer. Works fine on my phone. This is a Fitbit problem. I know a Fitbit One is not what this company cares about, but fix the problem. Those of us that have been here since the beginning deserve more.
07-25-2016 11:47
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07-25-2016 11:47
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07-25-2016 11:51
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07-25-2016 11:51
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07-25-2016 12:16
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07-25-2016 12:16
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07-25-2016 12:19
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07-25-2016 12:19
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It keeps all your history 🙂

07-25-2016 13:12
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07-25-2016 13:12
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Has anyone phoned up their help line?

07-25-2016 14:36
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07-25-2016 14:36
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07-25-2016 15:11
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07-25-2016 15:11
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Same here, one day fine, the next "no internet connection" How do we fix this?

07-25-2016 15:48
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07-25-2016 15:48
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Just now, I deleted FitBit Connect from my MacBook, went to Fitbit.com and downloaded the Fitbit software for OS again. Loaded it onto my computer. You have to log in to your Fitbit account and tell it you are connecting a new Fitbit, but you will NOT lose your old data. After this process, it synced. I was able to capture all my data since last Weds and feel so relieved that it is not lost.
Please try this and hopefully it will work for you. Go get your steps!!!
07-25-2016 17:33
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07-25-2016 17:33
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07-25-2016 17:35
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07-25-2016 17:35
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07-25-2016 17:52
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07-25-2016 17:52
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If you're having the problem with the "No Internet Connection" found error - there are a couple of solutions posted under the Help Topic for the Fitbit ONE entitled
Re: Trouble with Fitbit connecting to Internet to sync
---------------
It seems to be a problem with the FitBit Connect program itself. There are a couple of methods for downloading a new version posted by myself and @drwillis under that post that seem to be working for myself and others.
Good luck!

07-25-2016 18:37
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07-25-2016 18:37
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After reinstalling the Fitbit Connect numerous times on my computer, reinstalling the app on my phone also numerous times and restarting my Ftbit One it finally resumes synching with both my phone and computer. Not sure why it works now when I did the exact same procedures hours ago.

07-25-2016 22:32
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07-25-2016 22:32
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messate "no internet connection". It is not acknowledging the sync dongle.
I've contacted support, but no resolution yet. I haven't been able to sync
since last Wednesday. As of yesterday, the tracker wen't crazy…not keeping
accurate data, wrong time, etc.
I'm ready to throw the thing in the river. For the past couple years, I
have a problem with it every couple of months or so. It is a real headache.
Carol Arquette
Briarcliff Border Collies
* //o o\\*
*(/(_•_)\)*
07-26-2016 09:19
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07-26-2016 09:19
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Well, I don't want to jinx it, but I just synced manually & it actually worked!! I am back up and running as normal, hopefully FitBit resolved the issue & everyone else can get back to normal
07-26-2016 09:37
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07-26-2016 09:37
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data is intact. Hope everyone can get back to normal again.
07-26-2016 10:21
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07-26-2016 10:21
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Fitbit Setup
www.fitbit.com
Get started with your new Fitbit tracker or scale by setting up your device and downloading and installing our free software.

07-26-2016 11:58
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07-26-2016 11:58
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times, shut down, whatever. I've spent WAY more time on this than anyone
should have to.
Carol Arquette
Briarcliff Border Collies
* //o o\\*
*(/(_•_)\)*

07-26-2016 12:48
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07-26-2016 12:48
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07-26-2016 13:51
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07-26-2016 13:51
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Mine is working now. Somebody must have fixed something. It would be nice if we got a little feedback regarding whether or not they are working on it or have any updates. Glad it is working.
07-26-2016 14:16
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07-26-2016 14:16
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last Wednesday)—except today steps are not accurate, and the computer still
does not recognize the dongle (yes I tested the ports, other things work
just fine). Tech supports solution is buy another one.
Carol Arquette
Briarcliff Border Collies
* //o o\\*
*(/(_•_)\)*

