help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit one not counting my steps correctly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-02-2016 03:50

‎04-02-2016 03:50

I had to buy a new Fitbit one bc I lost mine and Fitbit wouldn't replace the lost one (only had it for like 4 months. I wore it like they said and it feel off my pants at some point in the day). Anyways I got my new one less than a week ago. It stinks. I threw everything out(box etc). The Fitbit isn't counting my steps sometimes at all. Not sure why. I restarted it and the same thing. I could wak from room to room in my house and look at the steps logged and it shows that I didn't take any steps. Suggestions?
Best Answer
0 Votes
2 REPLIES 2

‎04-02-2016 05:09

‎04-02-2016 05:09

I know you say you did a restart but this is known to not always work so it might be worth trying it again a few times:

 

http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/

Best Answer

‎05-12-2016 06:23 - last edited on ‎11-19-2025 10:30 by Fitbit Moderator

‎05-12-2016 06:23 - last edited on ‎11-19-2025 10:30 by Fitbit Moderator

A warm welcome to our new friend @Beachgirl6! It's great having you here! Smiley HappyI noticed @SteveH provided you with a great suggestion. I'd like to add that if that doesn't work you can contact our Customer Support team and let them know about this so they can provide you with a good solution for this.

Let me know how it goes! Smiley Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

Best Answer
0 Votes