04-02-2016 03:50
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04-02-2016 03:50
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04-02-2016 05:09
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04-02-2016 05:09
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I know you say you did a restart but this is known to not always work so it might be worth trying it again a few times:
http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/
05-12-2016 06:23
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05-12-2016 06:23
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A warm welcome to our new friend @Beachgirl6! It's great having you here! I noticed @SteveH provided you with a great suggestion. I'd like to add that if that doesn't work you can contact our Customer Support team and let them know about this so they can provide you with a good solution for this.
Let me know how it goes!

