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Fitbit one not counting my steps correctly

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‎04-02-2016 03:50

‎04-02-2016 03:50

I had to buy a new Fitbit one bc I lost mine and Fitbit wouldn't replace the lost one (only had it for like 4 months. I wore it like they said and it feel off my pants at some point in the day). Anyways I got my new one less than a week ago. It stinks. I threw everything out(box etc). The Fitbit isn't counting my steps sometimes at all. Not sure why. I restarted it and the same thing. I could wak from room to room in my house and look at the steps logged and it shows that I didn't take any steps. Suggestions?
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‎04-02-2016 05:09

‎04-02-2016 05:09

I know you say you did a restart but this is known to not always work so it might be worth trying it again a few times:

 

http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/

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‎05-12-2016 06:23

‎05-12-2016 06:23

A warm welcome to our new friend @Beachgirl6! It's great having you here! Smiley HappyI noticed @SteveH provided you with a great suggestion. I'd like to add that if that doesn't work you can contact our Customer Support team and let them know about this so they can provide you with a good solution for this.

 

Let me know how it goes! Smiley Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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