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Fitbit one seems to have died

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‎05-04-2016 13:28

‎05-04-2016 13:28

Have charged my one but no display. Have pressed button and after a couple of seconds I get a vibration but nothing on the screen at all. Any advice would be appreciated.
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‎05-04-2016 13:51

‎05-04-2016 13:51

Hi @GillFinn

 

Are you able to restart the tracker?

 

Restart the tracker

 

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

 

 

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‎05-05-2016 06:43

‎05-05-2016 06:43

Welcome to our Community @GillFinn! Thanks for stopping by! Smiley HappyI noticed @SunsetRunner  provided you with a great suggestion to help you resolve your issue. I'd like to add that you can also make sure your One is charging correctly by using hand sanitizer and a tissue or dampen a cotton swab with rubbing alcohol and carefully clean the charging contacts on your tracker and charger. If a cotton swab does not fully remove the dirt or debris, use a toothpick or toothbrush.

 

Hope this helps, let me know if it works! Robot Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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