help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit one seems to have died

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-04-2016 13:28

‎05-04-2016 13:28

Have charged my one but no display. Have pressed button and after a couple of seconds I get a vibration but nothing on the screen at all. Any advice would be appreciated.
Best Answer
0 Votes
2 REPLIES 2

‎05-04-2016 13:51

‎05-04-2016 13:51

Hi @GillFinn

 

Are you able to restart the tracker?

 

Restart the tracker

 

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

 

 

Best Answer
0 Votes

‎05-05-2016 06:43 - last edited on ‎11-19-2025 10:51 by Fitbit Moderator

‎05-05-2016 06:43 - last edited on ‎11-19-2025 10:51 by Fitbit Moderator

Welcome to our Community @GillFinn! Thanks for stopping by! Smiley HappyI noticed @SunsetRunner  provided you with a great suggestion to help you resolve your issue. I'd like to add that you can also make sure your One is charging correctly by using hand sanitizer and a tissue or dampen a cotton swab with rubbing alcohol and carefully clean the charging contacts on your tracker and charger. If a cotton swab does not fully remove the dirt or debris, use a toothpick or toothbrush.

Hope this helps, let me know if it works! Robot Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

Best Answer
0 Votes