05-04-2016 13:28
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05-04-2016 13:28
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05-04-2016 13:51
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SunsetRunner
05-04-2016 13:51
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Hi @GillFinn
Are you able to restart the tracker?
Restart the tracker
URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

05-05-2016 06:43
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05-05-2016 06:43
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Welcome to our Community @GillFinn! Thanks for stopping by! I noticed @SunsetRunner provided you with a great suggestion to help you resolve your issue. I'd like to add that you can also make sure your One is charging correctly by using hand sanitizer and a tissue or dampen a cotton swab with rubbing alcohol and carefully clean the charging contacts on your tracker and charger. If a cotton swab does not fully remove the dirt or debris, use a toothpick or toothbrush.
Hope this helps, let me know if it works!

