09-30-2017 03:13
09-30-2017 03:13
Can anyone help. My fitbit one hasn't sync since 1st Aug. Getting frustrated now. I've tried resetting it.... logging in and out of app. Nothing!
10-03-2017 15:53 - edited 10-03-2017 16:06
10-03-2017 15:53 - edited 10-03-2017 16:06
Fitbit's website (www.fitbit.com) has a "chat line". Get on it, ask whoever answers to get you someone in "tech support". They should be able to help you solve the problem. It worked for me! OH WAIT! That website is wrong. It's help.fitbit.com
10-03-2017 16:03 - edited 10-03-2017 16:05
10-03-2017 16:03 - edited 10-03-2017 16:05
Oops! Gave you the wrong website. It's help.fitbit.com Scroll down, you'll see a light gray box on the lower right that says "Let's Talk". Click "Get Support" to start a chat.
10-03-2017 19:53
10-03-2017 19:53
10-03-2017 21:47
10-03-2017 21:47
Great news! NOW we're getting somewhere!
10-04-2017 05:29
10-04-2017 05:29
10-05-2017 08:54
10-05-2017 08:54
I tried the charger and turning Fitbit One off, then back on. No response. My Fitbit ran out of battery last night. Now I have charged it, but my app cannot see that it has been charged and will not sync. Help!
10-05-2017 09:23
10-05-2017 09:23
10-05-2017 14:22
10-05-2017 14:22
10-05-2017 18:30
10-05-2017 18:30
10-05-2017 22:20
10-05-2017 22:20
10-07-2017 09:45
10-07-2017 09:45
Just had the same sync problem, but I did the reboot for about 15 secs and it has worked
10-07-2017 13:13
10-07-2017 13:13