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Fitbit stopped working

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‎04-02-2017 02:10

‎04-02-2017 02:10

I have a Fitbit One - a replacement for my old one which stopped working after about 3 years, bought last autumn - and I noticed in my recent weekly report that my steps were very low. When I checked, it hasn't synced for about 2 weeks now. I plugged it in to charge, but nothing shows up on the tracker. I plugged it into the computer and still nothing. I tried to reset - I think you have to hold the button down for quite a long time - and still nothing. Any suggestions as to what I can try next please?

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‎04-02-2017 08:18 - edited ‎04-02-2017 08:19

‎04-02-2017 08:18 - edited ‎04-02-2017 08:19

Mine has done the same thing.  It's less than a year old.  It would randomly shut off and I always thought I must have accidentally leaned into the button or something when it was clipped to my pants.  Then it started doing it at night.  Yesterday it did it about 5 times.  I read the forums and did a restart like recommended (plugging it in to the charger and holding the button down).  No improvement.  So I contacted support.  After a couple of hours they responded, asked me if I had restarted.  When I said I had, they told me they'd fill out a ticket and get hold of me.  I'm still waiting.  Don't they get that I'm addicted to this machine?!  I live for the weekly and weekend challenges, the sleep data and the calorie burn info I get from it.  Sigh.  I'll just have to wait, and you probably will too.

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‎04-16-2017 06:13

‎04-16-2017 06:13

I suggest contacting costumer support for this.

Fitbit One Expert, Moto G5
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