Fitbit won't sinc

[Shelly1970]

Got my Fitbit in Jan - no problems. Last night was the last time it sinced with my Android. My phone now can't find it. Any advice?

[DEB08]

Thanks, I'll try and be patient, this is strange

[SunsetRunner]

Had the same problem.

I just restarted my Fitbit One and the sync worked instantly: https://help.fitbit.com/articles/de/Help_article/1186

[SunsetRunner]

It worked for me, but just one time.   To sync again, I have to restart every time .

[SunsetRunner]

My One also stopped syncing. Not with iPad, not with iPhone, not with MacBook. Tried restarting my FitBit, still not working. Tried Bluetooth off and back on. No joy. MyFitnessPal data is showing. This is really frustrating. It feels like we are being herded into a newer, more expensive tracking device. If I have to replace...it will be other than Fitbit products.

[DEB08]

Thank you I did try that but will try again!

Sent from my iPhone

[DEB08]

Thanks I had this happen last year on and off for about a month, very frustrating

Sent from my iPhone

[Kathycord]

yep, that is exactly what they are doing.  they'll offer you a discount on the new product, unfortunately the only option that can be used with a clip, you have to buy that separately as well.

[Nettycat]

There's nothing wrong with the device, it must be the app 😠

[SunsetRunner]

Yes, it's the App, but so far Fitbit won't admit it or fix it.

[Kathycord]

You are correct the device works fine it's the website and the application that will no longer sync

Sent from Yahoo Mail on Android

[PYallthetime]

I was so disappointed when they discontinued the One.  I do not want to wear a wrist device.  I'll check out the inspire when I can no longer use the One but may have to switch companies.  

[DEB08]

Me too I don’t want a watch and I’m mad to be forced into switching, this is lousy

Sent from my iPhone

[Kathycord]

They insist they did nothing causing the syncing issues

Sent from Yahoo Mail on Android

[ScottMelrose]

Per RachRach:

"I figured it out - On my phone, on the Fitbit App - I clicked "add new device" and I added the One that was already on there; it sent a number to my One, I typed it in, and it synched it to my phone.  Voila.  I hope this helps."

This worked for me.

[SunsetRunner]

It worked for me, too, but only for one time.  Next time I synced, I needed to do it again.

[Itty62]

Same problem started this afternoon can get it to sync with my computer just not my phone ?

[DEB08]

Thank you so much!!!! That worked and I never would have thought to do that!!! Most appreciated

Sent from my iPhone

[dburroughs]

It worked for me too! I hope it continues to work! What a pain, but I’m glad there was a resolution!!!!

[Hunter123]

Same issue. Won’t sync. Called support, over ten minutes wait time to speak to someone. Hung up. Hope they push a new update. 

[Ohsnapholly]

Great job figuring it out! Thanks-it worked for me!