08-02-2016 03:20
08-02-2016 03:20
Answered! Go to the Best Answer.
08-08-2016 11:24
08-08-2016 11:24
@shankdgr8 Welcome to the Community! I recommend clicking here to get in touch with our India Customer Support Team.
I hope this helps! Please don't hesitate to reach back out if you have any other questions.
08-02-2016 15:17
08-02-2016 15:17
Sounds defective. I would take it back and exchnage it where ever you bought it.
If it was bought at Fitbit then contact support
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
08-03-2016 10:04
08-03-2016 10:04
08-08-2016 11:24
08-08-2016 11:24
@shankdgr8 Welcome to the Community! I recommend clicking here to get in touch with our India Customer Support Team.
I hope this helps! Please don't hesitate to reach back out if you have any other questions.
08-25-2016 10:45
08-25-2016 10:45
My Fit bit One quit syncing & after 3 of your techs tried to guide me through the steps it went from quit syncing to no INternet connect. You sent me the instructions to restart the Fit One & none of the solutions worked. After over an hour on the phone & no resolution I believe that you owe me a new Fit One -as one of your techs offered. I would like the new Fit One so as to continue my tracking. I did send you an e-mail stating that my old e-mail was deborahebner@sbcglobal.net-that account was hacked & deleted -my NEW e-mail address is deborahaprilebner@gmail.com-please send me your response to the NEW e-mail address as I can no longer access the hacked e-mail address. Thank you, Debbie
09-10-2016 06:15
09-10-2016 06:15
my fitbit one has stopped working and when I plug it in it says it is fully charged but when I pull it out it is black will not even turn on
09-14-2016 16:53
09-14-2016 16:53
Hi, that is exactly what is happening to mine. Have you found an answer yet?
thanks
09-15-2016 10:14
09-15-2016 10:14
09-16-2016 20:02
09-16-2016 20:02
How long have you had yours? I've had mine just over two years and a few days ago it started doing the same thing.
09-16-2016 22:00 - edited 09-16-2016 22:01
09-16-2016 22:00 - edited 09-16-2016 22:01
Please all of you contact support
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
09-17-2016 05:24
09-17-2016 05:24
12-22-2016 17:35
12-22-2016 17:35
@LenaFit wrote:@shankdgr8 Welcome to the Community! I recommend clicking here to get in touch with our India Customer Support Team.
I hope this helps! Please don't hesitate to reach back out if you have any other questions.
KiZRoddy
12-22-2016 17:59
12-22-2016 17:59
mine is also two years just stoppped working this afternoon. black screen, dashboard says its medium charged but when plugged in nothing happens. did you find an answer?
03-16-2017 06:26
03-16-2017 06:26
03-16-2017 06:28
03-16-2017 06:28
04-09-2018 17:57
04-09-2018 17:57
Same here. Were you able to resolve the problem? Fitbit offered me a discount for the purchase of a new tracker; doesn't make sense to buy a new one when they are made to be disposable after such a short period of time and can't be repaired.
09-05-2019 14:13
09-05-2019 14:13
My FIT One quit syncing at 10:21 A.M.