My Fitbit one stopped working

[shankdgr8]

My Fitbit one just stopped working. It has full charge. When I tried to reset it, nothing happens and the screen remains blank. It was bought just a week back

[WendyB]

Sounds defective. I would take it back and exchnage it where ever you bought it.

If it was bought at Fitbit then contact support

http://help.fitbit.com/?cu=1

[shankdgr8]

Hey Wendy. I live in India. And the Fitbit was bought in USA
My relative bought it. And she is not returning to India anytime soon. What do I do? I contacted Fitbit support.
They haven't replied as yet. The customer care phone number on the website is wrong and doesn't work. Whoa toon do I take ?

[LenaFit · Accepted solution]

@shankdgr8 Welcome to the Community! I recommend clicking here to get in touch with our India Customer Support Team. 

I hope this helps! Please don't hesitate to reach back out if you have any other questions. 

[deborahebner]

My Fit bit One quit syncing & after 3 of your techs tried to guide me through the steps it went from quit syncing to no INternet connect. You sent me the instructions to restart the Fit One & none of the solutions worked. After over an hour on the phone & no resolution I believe that you owe me a new Fit One -as one of your techs offered. I would like the new Fit One so as to continue my tracking. I did send you an e-mail stating that my old e-mail was deborahebner@sbcglobal.net-that account was hacked & deleted -my NEW e-mail address is deborahaprilebner@gmail.com-please send me your response to the NEW e-mail address as I can no longer access the hacked e-mail address. Thank you, Debbie

[Stevo0114]

my fitbit one has stopped working and when I plug it in it says it is fully charged but when I pull it out it is black will not even turn on

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[kira2w]

Hi, that is exactly what is happening to mine.  Have you found an answer yet?

thanks

[Stevo0114]

Haven't got a answer yet

[AKat88]

How long have you had yours? I've had mine just over two years and a few days ago it started doing the same thing.

[WendyB]

Please all  of you contact support

[Sjrrncowboys]

Same here!:/ I just sent them an email because it keeps doing it.

[ShannonFitz]

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@LenaFit wrote:

@shankdgr8 Welcome to the Community! I recommend clicking here to get in touch with our India Customer Support Team. 

I hope this helps! Please don't hesitate to reach back out if you have any other questions. 

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KiZRoddy

[jacq430]

mine is also two years just stoppped working this afternoon. black screen, dashboard says its medium charged but when plugged in nothing happens.  did you find an answer?

[glovon]

fitbit died a month ago I miss it.

[glovon]

I was sent charging cord but it didnt do anything. So I sent it back.

[June18]

Same here.  Were you able to resolve the problem?  Fitbit offered me a discount for the purchase of a new tracker; doesn't make sense to buy a new one when they are made to be disposable after such a short period of time and can't be repaired. 

[deborahebner]

My FIT One quit syncing at 10:21 A.M.