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How Do I sync my One?

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‎01-20-2019 17:17 - last edited on ‎01-23-2019 15:05 by Moderator Alum

‎01-20-2019 17:17 - last edited on ‎01-23-2019 15:05 by Moderator Alum

How can I sync Fitbit One

 

Moderator Edit: Updated Subject for Clarity/Format

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3 REPLIES 3

‎01-20-2019 22:15

‎01-20-2019 22:15

I'm confused. I sync my One every day.

 

I do have fitbit connect on my computer and I also use my phone app to sync.

 

Can you please be more specific?

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎01-21-2019 11:45

In response to WendyB

‎01-21-2019 11:45

I have the same challenge.  I've had my fitbit One for years.  I don't recall when I last checked the online data.  I entered the web site today and despite having the Fitbit connector on my computer, no data has transferred for an unknown length of time.

My computer is upgraded to Windows 10 and I have a new drive.  Any clues about what I might check next to successfully upload my data?

Thanks.

S

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‎01-23-2019 15:10

In response to 1Susan1

‎01-23-2019 15:10

@1Susan1 @Bayougetaway Welcome to the Fitbit family! Thanks for taking the time to post the situation you are experiencing with syncing your One. Thanks for sharing those details.

 

In this case, please try the syncing troubleshooting steps shown on this helpful article. You will find steps for any platform you may be using. Try the steps in the order given for best results. This should certainly help you out with this.

 

@WendyB Thank you very much for helping on this thread. 

 

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

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