How are stats related to accounts?

[smittycdm]

Long story, I have multiple One's (my husband lost his & started using mine that went through the washer we thought was dead (maybe not)). I bought a new One. Two days ago, I received my new, YAY, Charge HR. Now all devices are going crazy on my Account!
Help PureEvil!

[Odyssey13]

@smittycdm I'm sure @PureEvil will hop on here when possible.

Hey, what do you mean by they are going crazy on your account? The more you explain, the better to help you out.

[smittycdm]

@PureEvil guess I should have given more info, need to know how to separate the various devices, without losing "years of data" so to speak. My husband thought he transferred my "washer One" to his account, but I don't think so. Why? Because I've rec'd two distance Badges since this occurred a few weeks ago. LOL. Anyway, I could really use your help. Thank.

[PureEvil · Accepted solution]

Hello @smittycdm,

While I'm more than happy to help, @Odyssey13 is more than capable of answering your questions.  Here are a few observations:

• Your Fitbit stats are tied to your account, not your tracker.  So you can replace your tracker (remove all trackers even) and your data will be fine.
• You can see which device(s) you have paired to your account from your device settings, if you don't see the One there anymore, then it's not paired to your account anymore.
• While you shouldn't use multiple trackers at once (when paired to the same account), it shouldn't add both trackers' steps to your account.  Just one of them.

I hope this helps.

[smittycdm]

Thanks, I have to admit, when the screen asked, do you want to Remove this device? I thought Yikes! Then I remembered how much you helped me with some issue back a while. Sorry to bug you, sounds pretty straight forward. Device settings, got it. Now I can set up (try) to set up Charge HR properly.
Thanks again, have a great day!
smittycdm

[Odyssey13 · Accepted solution]

@smittycdm at least you knew where to come when you had an issue. These forums are the best and @PureEvil is actually nicer than his name would imply.

Hope you get everything all set up.

[smittycdm]

Thanks @Odyssey13 I agree on both things you you said: if you have a problem w/ ur Fitbit, you can/will get it resolved here! And no @PureEvil, he's not evil, he helped me so much (& others) when you guys (that's a uni-sex term) were going thru ur Pub Offering, unable to sync, etc. Last week I told the HP Printer Support Forum my greatest compliment: they were equivalent to Fitbit. I think I received 12 Kudos (votes) whatever.
Thanks again. (HP's problems are much worse...take care ; D)

[smittycdm]

@Odyssey13 sorry didn't read the last part, yay I'm good to go & editing my Charge HR as needed today, lol, thanks again.

[NickHawkeye]

Just writing to say I have been having the same issue for awhile now, the fitbit seems like it "turns off" after a few seconds, I can not view steps or anything without holding the button down for a few seconds where the "FitBit 6.60" screen displays..then the steps...then it turns off again. If I have my phone open to the app it will sync during this time but as soon as I go out is shuts down again, I noticed that it shuts down because if I sync at 9:15am and then check again in a few hours the fitmit thinks its still 9:15 this is the same when I try the sleep tracker I will wake up and the sleep timer is no longer going and it thinks its 10:00 PM or whenever I went to sleep. I tried to reset it multiple times with no luck, I tried waiting a few weeks and letting it die completely then recharge and same story. the battery seems to work fine and charge fine. again this has been going on for a few months now I should have submitted the issue sooner but just always thought I was doing something wrong. The device itself is about 3 years old now. My iPhone 6 is traking my steps for now but I would still like the fitbit to work and sleep track most of all.

[smittycdm]

@NickHawkeye as @Odyssey13 said it really doesn't matter who you send your query to. :)) I happened to "know" pureevil & worked w him before, with great success. So, I suggest, in all "Fitbit Friendship", you cut & paste your query and post it to the appropriate Board,i.e., your device? I don't think you mentioned that above, or maybe I was reading too fast as usual. I know someone w/in the Community or inside Fitbit can help you. Take care & give it less than 12 hrs. smittycdm

[NickHawkeye · Accepted solution]

Thanks! I did get a very speedy response, unfortunately my unit is
defective and also out of the warranty period but they did offer me 25% off
the purchase of a new device.

[smittycdm · Accepted solution]

@NickHawkeye That sounds great, at least to me. As I live on the West Coast, we say,'Go For It Dude! Do you want to be without ur Fitbit?' Here's a suggestion, what were u doing when ur Fitbit went down? (This is just me, a Fitbit user, not a Pro.) That way, IMO, u could avoid same problems. Ex, I have 'dog walking pants' (from Title 9 in case anyone cares) many pockets for treats, bags, & unfortunately, I put my Fitbit One in pocket, not attached to my bra, the one & only time. After that, only bra side or as my husband says, work suit pocket.
Sorry for the long post. Hope it helps, smittycdm

[MariamV]

Hello everyone! I enjoyed reading out this thread! Our amazing CC members definitely know what they're talking about and I feel happy to be working hand-by-hand with them. Cheers to @PureEvil & @Odyssey13! You guys rock it in every single post! 

@smittycdm I'm glad you came to the Community looking for answers! Here's the best place to find quick and simple solutions! I hope to see you around more often and I'm glad to see that you're sharing your Fitbit knowledge and experience with other community users. That's what this is all about, team work yay! The 'dog walking pants' sound like they have lots of options where to attach your Fitbit One, lol. 

@NickHawkeye I also agree with @smittycdm! Now, you can choose any of the Fitbit trackers. Check out this page to check out our tracker's specs! Let us know what your decision is. 

[Lilpigg]

Question to @PureEvil and @MariamV. You said that having 2 devices connected to your account was bad. I have a One and a ChargeHR that I wear almost all the time simultaneously. The One is worn the most because I have had it longest. Its battery lasts longest. It is easier to wear. It is most comfortable. The ChargeHR tracks sleep better (supposedly) which is why I got it too. Should I quit wearing one of them?

[Julia_G]

@Lilpigg , I think there is some misunderstanding!  It's not bad at all to have 2 (or more!) devices connected to the same account.  It's absolutely fine to switch off between trackers, although you are advised not to wear two at the same time.  If you find wearing the CHR at night and the One in the day, then carry on!  No problem at all.  

[smittycdm]

Hi it's me @smittycdm, replying to @MariamV. I now understand about the '2 devices'. Back when I asked my question, I had recently rec'd my ChargeHR, but really hadn't started using it FT. I would not recommend (discourage actually) this to anyone, but it's it's a credit to the Co's product. My One did survive the washing in my 'dog walking pants'. My husband is currently using it! He's misplaced two, although we're really good at finding them (usually under the sofa or between the cushions). Just haven't looked as we've been away, but I'm gonna find at least one (honestly no pun)! Thanks again you all for being the greatest Support Team!

[MariamV]

@Lilpigg I couldn't have said it better myself. @Julia_G did a great job on explaining this! She is quite right in recommending not to wear both or more trackers at the same time, as this does not provide any more features than wearing trackers individually. Also, sync each tracker before taking it off and putting on another to avoid any discrepancies and make sure they're not next to each other when a syncing is in progress, that might override your already recorded information. This is usually reflected on the Dashboard. 

Hey, hey, hey @smittycdm! It's great to have you back.  If your One has been misplaced, please try the following:

• Check your Dashboard to see the last time your tracker synced. If it synced recently, that means it's near your mobile device or computer.
• Look near your laundry if you use a clip-on tracker. Many users find that these trackers wind up in the dirty clothes pile.
• If your One is connected with a mobile device, take that device to the area where you think you lost your tracker and try to sync it. If it syncs, you know the tracker is nearby. 
• Try using a Bluetooth locator app to help you find your tracker. For iOS you can try LightBlue - Bluetooth Low Energy and for Android you can try Bluetooth Finder.

Hope this helps, and keep us posted with the outcome!