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Ionic is syncing but not my One

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‎12-04-2019 05:29

‎12-04-2019 05:29

My One hasn't synced since 7:36 yesterday. But my Ionic sync constantly. Why is this. 

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‎12-04-2019 19:00 - edited ‎12-04-2019 19:00

‎12-04-2019 19:00 - edited ‎12-04-2019 19:00

Whenever my trackers don't sync I try (3) things - first, turn OFF Bluetooth, and go to sync, for whatever reason, when Fitbit prompts to turn on Bluetooth it seems to fix it, second, put the tracker right next to your phone, it's possible it's not picking up the signal. Third, use a different device (tablet, another phone, or the PC app).

 

Hope you sync soon!

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‎12-05-2019 04:02

In response to Williger

‎12-05-2019 04:02

Thank you. I did that and it worked. But then it stopped syncing again at the same time of day as before. They only thing that worked for me was doing a reset for it to sync.

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