Needing to replace my Fitbit One

[Realtor1]

My body chemistry doesn’t work with wearing a Fitbit on my wrist. My Fitbit one stopped working. It’s no longer in production.  Any suggestions?

Moderator Edit: Format

[SantiR]

@bruins1924 Thanks for your reply and for sharing your experience on this thread. I'm glad your One is still charging after a long time of having it.

@Adfernz I hope you're doing well. Thanks for sharing your input on this thread. 

@SunsetRunner Thanks for your reply! Battery life on Fitbit One depends a lot on the usage you give to the tracker. There are different user experiences towards the battery life of the One. 

If that happens to the battery on your One; please let me know so I can contact customer support in your behalf. They should be able to provide you with further steps on what to do in that case.

Keep me posted! 

[SunsetRunner]

Hello Santifitbit

I'm contacting you as requested as my Fitbit One's are still not working.  I've followed the instructions on restarting the fitbit one posted on the website on numerous occasionsto no avail.  my current fear is that you will forward this issue to your customer service group and they will respond by recommending the same course of action i've previously taken... I doesn't work.  My hope is someone there will be able to rectify the problem in a satisfactory manner.  I've attached a picture of the items i've already spent a couple of hundred dollars on that are unuseable.Currently unuseable

[SunsetRunner]

@SantiR - Please see the post by @SunsetRunner.

[aktracie]

The Flex 2 is not a good replacement option for the One.  There is no good replacement option for the One and I'm very disappointed in the company for trying to force people to wear a visible wrist Fitbit - presumably for advertisement purposes.  Yes, I found a work around (Alta with a third party clip via Amazon) but although the Alta is a slight upgrade from the Zip, it's still clunky and does not have the features of the One.  I have been a huge fan/proponent of Fitbit for years (including gifts for others, I've purchased over 10 Fitbits) and I hate to lose all the historical information I've acquired through the app but I'm not going to spend another dollar with Fitbit until they recognize that their first priority should be their customers' needs.  

[SantiR]

@SunsetRunner Thanks for your reply and for sharing all of those details. I went ahead and contacted customer support in your behalf. Please keep an eye on your email inbox for next steps.

@SunsetRunner Thank you for your help on this thread!

@aktracie I hope you're doing well! I appreciate your input and feedback on this thread. 

Keep me posted!