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New Fitbit One Not Responsive

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‎07-14-2018 00:06 - last edited on ‎07-31-2018 12:33 by Moderator Alum

‎07-14-2018 00:06 - last edited on ‎07-31-2018 12:33 by Moderator Alum

Fitbit One fresh out of the box won't start up. I plugged the charge cord into my laptop and when I push the button it says Fitbit6.4, then sometimes shows what I think is a full battery for a second then goes dead. Pushing the button again does nothing. I can only get the Fitbit6.4 message again if I take the device out of the charger and put it in again starting over. 

I have tried the restart protocol several times to no avail.

Any suggestions before I send it back? Thanks

 

Moderator Edit: Updated Subject for Clarity

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2 REPLIES 2

‎07-14-2018 08:44

‎07-14-2018 08:44

Hi @Vangogh

 

Try a restart. That is usually the first thing to do when there is a problem. You might also need to be sure the One has the latest updates.

 

Click to go to the One user manual and related help articles.

 

Just curious, but where did you find the One? It's been retired and so many people are missing it.

 

Let us know how things go for you.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎07-31-2018 12:33 - last edited on ‎11-14-2025 07:54 by Fitbit Moderator

‎07-31-2018 12:33 - last edited on ‎11-14-2025 07:54 by Fitbit Moderator

@Vangogh Welcome to the Fitbit Community! Thanks for reporting the situation you are experiencing with your new One not starting up.

Are you still experiencing the same?

Have you tried the restart steps that @Odyssey13 kindly suggested? That should certainly help you out with this.

Also, where did you buy your One? 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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