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New Fitbit One not working

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‎12-26-2020 19:28

‎12-26-2020 19:28

I just received my new Fitbit for Christmas and I hanged it fully and connected it to my phone but it keeps unpairing and the screen won't turn on unless its plugged in but has never turned on when not connected to the charger. It also isn't staying connected to my phone. (It's on the newest 6.64 update I believe and I've tried "re-starting" multiple times)

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‎12-26-2020 20:56

‎12-26-2020 20:56

Hi @posie1one new? They stopped making these a few years ago. Your firmware is the latest. Which phone do you have and is it on the list of compatible devices? click to see

Stepping in the U.S.A. since September 2013. Android 14

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‎12-31-2020 19:13

‎12-31-2020 19:13

@posie1one did you mean to say "charged" instead of "hanged"?

 

If it's not turning on except when plugged in, unfortunately, your new one has a dead battery. It's unfortunately awkward as this was a gift but can you find out if it's got a return policy or warranty you can take advantage of? I'm assuming whoever bought this from you didn't get it directly from Fitbit as they no longer manufacture it but some sellers offer their own warranties and replacements. Dead batteries are VERY common in "new" Fitbit Ones.

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‎01-01-2021 07:47 - edited ‎01-01-2021 07:49

In response to Williger

‎01-01-2021 07:47 - edited ‎01-01-2021 07:49

@Williger especially when they stopped making your "new" Fitbit one 5 years ago. Kind of like saying, I bought a brand new Ford Pinto. Why are the rubber tires dry rotted? 

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