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Not able to sync with my computer

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‎03-18-2017 14:06 - last edited on ‎03-22-2017 08:42 by Moderator Alum

‎03-18-2017 14:06 - last edited on ‎03-22-2017 08:42 by Moderator Alum

Is there any way to tell if the dongle is damaged or is otherwise the cause of being unable to sync to my computer?

 

Moderator Edit: Updated Subject for Clarity

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2 REPLIES 2

‎03-18-2017 16:20

‎03-18-2017 16:20

Welcome to the forums!

 

Not really. have you tried a different USB port?

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎03-22-2017 08:41

‎03-22-2017 08:41

@SequimCY Welcome to the Fitbit forums! Click the Fitbit logo that is near the time and date on your computer. You should see "Wireless Sync Dongle". If is grayed out means it is not being recognized. You can try a different USB port.

 

It is also possible that you have not set up your One yet. Please try setting it up:

 

Try that out and let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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