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Not registering stair steps

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‎03-07-2020 12:57

‎03-07-2020 12:57

My fitbit one is not tracking any stairs I climb .. I have tried moving the position that I have it and nothing seems to work. It is more than a full floor of steps and I have gone up and down several times... Any one have any suggestions?  Thanks

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‎03-08-2020 14:53

In response to Sweetpea17

‎03-08-2020 14:53

Your stairs need to be 10 ft in elevation for it to count. Some stairs are not.

 

You also can not hold on to anything. Even the rails

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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4 REPLIES 4

‎03-07-2020 21:03

‎03-07-2020 21:03

I have had the issue where it does not track 'Every' flight I go up. I usually pin it to my boxers so it is closer to my hip. Then it counts every time.

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‎03-07-2020 21:34

In response to Tungstn

‎03-07-2020 21:34

Thanks, I have tried attaching it in different spots but so far still no step counts .., I guess I will just keep trying,
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0 Votes

‎03-08-2020 14:53

In response to Sweetpea17

‎03-08-2020 14:53

Your stairs need to be 10 ft in elevation for it to count. Some stairs are not.

 

You also can not hold on to anything. Even the rails

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎03-08-2020 15:01

In response to WendyB

‎03-08-2020 15:01

Good to know. I did not realize that. Thank you
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