Not registering stair steps

[Sweetpea17]

My fitbit one is not tracking any stairs I climb .. I have tried moving the position that I have it and nothing seems to work. It is more than a full floor of steps and I have gone up and down several times... Any one have any suggestions?  Thanks

[Tungstn]

I have had the issue where it does not track 'Every' flight I go up. I usually pin it to my boxers so it is closer to my hip. Then it counts every time.

[Sweetpea17]

Thanks, I have tried attaching it in different spots but so far still no step counts .., I guess I will just keep trying,

[WendyB · Accepted solution]

Your stairs need to be 10 ft in elevation for it to count. Some stairs are not.

You also can not hold on to anything. Even the rails

[Sweetpea17]

Good to know. I did not realize that. Thank you