09-18-2016 12:05
09-18-2016 12:05
09-18-2016 13:32
09-18-2016 13:32
my time on the fitbit is continually exactly 3 hours behind. I fixed it yesterday but today the 3hours differenceis back again.
12-27-2016 05:39
12-27-2016 05:39
I have the same problem with my One. Done the same thing and still haven't been ably to sync since Dec. 19th. No one has offered a solution yet.
01-01-2017 15:31
01-01-2017 15:31
Any results from this? Mine didnt catch all my steps yesterday, like I didnt even have it on. . . then my sleep was not tracked and now it will not sync. What do I do. . I've uninstalled, installed, turned bluetooth on and off. . but it will not turn off on the one. HELP
01-01-2017 15:53 - edited 01-01-2017 15:55
01-01-2017 15:53 - edited 01-01-2017 15:55
My One occasionally does this and the solution is to restart it. Plug it into the charger and hold the button for at least 20 seconds. The screen should go blank. Then disconnect it from the charger and press the button and it should tell you its version number and restart the bluetooth connection and work correctly. By the way you will not loose any data or settings.
01-01-2017 18:18
01-01-2017 18:18
Excellent! This is very helpful. Thank you.
01-01-2017 21:13
01-01-2017 21:13
Did not work for me.
01-01-2017 22:04 - edited 01-01-2017 22:05
01-01-2017 22:04 - edited 01-01-2017 22:05
This did not work for me, either. I have called Fitbit on three previous occasions and have had long conversations about this very topic. After talking with technical support, my Fitbit will sync for a few days and then not again until I talk with another tech. Each time I am told a different solution. I am growing quite frustrated and would very much appreciate an answer to this issue.
01-02-2017 02:09
01-02-2017 02:09
The restart suggested by @Water01 offers the best chance of fixing problems like these. The only problem with the procedure is that it sometimes doesn't work so it's recommended to try it at least 3 times.
01-02-2017 02:32
01-02-2017 02:32
Also make sure you hold the button down when it is attached to the charger for AT LEAST 20 seconds and make sure the display has gone black. Always works for me.
01-04-2017 07:47
01-04-2017 07:47
Thank you. Worked for me.
01-04-2017 13:40
01-04-2017 13:40
It can't be a coincidence that so many of us lost synching at the same time. Has anyone been in touch with customer service?
01-04-2017 14:45
01-04-2017 14:45
Mine stopped syncing today. Nothing seems to work. I have never had this problem before. Has something changed? It is odd that so many people are having this difficulty.
01-05-2017 07:12
01-05-2017 07:12
Customer service recommends these steps as well. I tried it twice yesterday, got the Fitbit 6.6 to show up on it, but still no success. I contacted CSR and followed your steps this morning. YAY! it finally worked. I am synched and psyched.
01-05-2017 07:36
01-05-2017 07:36
I had the same problem - had not synced since Dec 27. I tried unistalling/reinstalling the app on my android phone, logging out/in, swtitching bluetooth off/on. Finally I tried restarting my Fitbit - after the 3rd time all seems well.
01-05-2017 13:19
01-05-2017 13:19
Thank you! Solved my issue!
01-08-2017 09:13
01-08-2017 09:13