help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

One not Tracking All of my Steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-26-2018 13:32 - last edited on ‎02-27-2018 08:43 by Moderator Alum

‎02-26-2018 13:32 - last edited on ‎02-27-2018 08:43 by Moderator Alum

I have carried the "One" in my pocket for several years. Just this past week it has started to fail to log my actual steps.....I would say that it counts only about half of my steps. The battery seems to be charged-any suggestions?

 

Moderator Edit: Updated Subject for Clarity

Best Answer
0 Votes
2 REPLIES 2

‎02-26-2018 21:09 - edited ‎02-26-2018 21:09

‎02-26-2018 21:09 - edited ‎02-26-2018 21:09

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎02-27-2018 06:40 - last edited on ‎02-27-2018 08:42 by Moderator Alum

In response to WendyB

‎02-27-2018 06:40 - last edited on ‎02-27-2018 08:42 by Moderator Alum

Thank You! I will try this approach.

 

Moderator Edit: Personal Info Removed

Best Answer
0 Votes