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One not syncing

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‎05-09-2016 08:56

‎05-09-2016 08:56

Since the last update on May 6th, 2016, my one has no synced..Anyone else

having this issue?

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46 REPLIES 46

‎05-12-2016 00:34

‎05-12-2016 00:34

Stopped working May 9th
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0 Votes

‎05-12-2016 01:44

‎05-12-2016 01:44

I just restarted my Fitbit one by connecting it to the doggle and holding button for 12 seconds. Success!
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‎05-12-2016 01:46

‎05-12-2016 01:46

Thank you Marre from Fitbit.
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0 Votes

‎05-12-2016 05:15

In response to Gingerly

‎05-12-2016 05:15

Support contacted me and said nothing I can do with this one, so they are replacing it. My suggestion is that if anyone has these same issues to contact support.. Takes a couple of days for them to respond, but they will. So I will be the proud owner of my 5th device since 2014.. Thank you everyone for your suggestions and good luck to all

Sent from my iPhone
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‎05-12-2016 10:51

‎05-12-2016 10:51

My One stopped synching on May 11, and the battery drained really fast after charging it. I fussed & fumed for a while then did some work. Looked at it again around 5:30pm, opened the app and it synched! However the battery was drained by bedtime. I plugged it into its cable & into the computer - to my surprise it showed as mostly charged. Synching is good, hopefully the battery will go a week as it originally did when I bought it on 4/26.
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‎05-12-2016 11:02

In response to Cori804

‎05-12-2016 11:02

I may sound stupid but mine is up and running but isn't syncing the right amount of steps that I take each day. The steps are actually going down.On my phone it is but not on the computer. How do you reboot it?

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‎05-12-2016 11:07

‎05-12-2016 11:07

And I have a Windows phone running Windows 8.1
It synched last on 5/10 @ 22:04. See prior post by me for all details.
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