One not syncing

[Shannyk327]

Since the last update on May 6th, 2016, my one has no synced..Anyone else

having this issue?

[bevand]

just got my first FitBit and have only been able to get it to sync once. Have tried using both Bluetooth and the sync dongle -- neither seem to work.

[Sitapol]

Here the same

Spoiler

Spoiler

[Sitapol]

I rebooted my one, and now he's sincing again! Maybe you can do also.

[Shannyk327]

How did you reboot it?

Sent from my iPhone

[Shastamtn]

I'm having the same problem. Once I reboot it, it syncs for a limited time and then stops. I have to reboot it approximately once per day. I'm also having the problem that the battery life is severely shortened - I used to charge once per week and have had to charge it once a day since these problems started. Ideas? Anyone else having battery life issues?

[annofmonona]

I have had my fitbit one for about one year.  Now it seems I have to reboot, (move dogle) every day.  Not a good track record.  Anyone have any comments from the company?

[Shannyk327]

How do you reboot it??

[Sitapol]

http://help.fitbit.com/articles/en_US/Help_article/1186

Good luck!

[Shannyk327]

Thanks

Sent from my iPhone

[teryle]

Mine stopped syncing Sunday. Not syncing now.

[Shannyk327]

Mine stopped Friday! So unfortunate! I really need to know how to reboot it like the community keeps saying I should try

Sent from my iPhone

[MarreFitbit]

Welcome to the Fitbit Community guys @Shannyk327 @teryle @Sitapol @annofmonona @Shastamtn, in order to solve the syncing issues you are all having I'd recommend the following:

• Restarting the Fitbit One
• Troubleshooting for iOS
• Troubleshooting for Android

Let me know how them go!

[teryle]

Did a restart, working fine. Teryle

[MarreFitbit]

Great news @teryle ! I'm glad to hear that you're back in business!

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Happy stepping!

[Margay]

I had same thing. It took turning fitbit off, then on (reset), UninstallING and reinstalling the app and restarting my phone! It is syncing now
We'll see how it goes.

[jeffb91]

Same thing happened to me. Last update May 6. Can't get it to no matter what I try.

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@Shannyk327 wrote:

Since the last update on May 6th, 2016, my one has no synced..Anyone else

having this issue?

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[Pam218]

Yes, I am having the exact same issue.  Did you determine the reason why?

[Margay]

No. Some suggested it happened after the last update.

[tootie63]

I can't get it to log into the computer or even track on my cell anymore. I have uninstalled it and tried to install again and nothing happens. What am I to do now?