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One not syncing

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‎06-12-2017 13:03 - last edited on ‎06-14-2017 11:46 by Moderator Alum

‎06-12-2017 13:03 - last edited on ‎06-14-2017 11:46 by Moderator Alum

is that why it has stopped syncing? my fitbit one will not sync and I have tried everything your site suggests to fix it. I see lots of others have the same problem over the last few days so not my issue but yours. From what I see, no one seems to be trying to fix it. maybe time to swap allegience

 

Moderator edit: edited title for clarity

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64 REPLIES 64

‎06-26-2017 06:43

In response to Marymccormack

‎06-26-2017 06:43

Mary: Yes, the no display thing is most disconcerting. That was why I thought my fitbit had died. The only advice I have for you is to keep trying the same things over and over. Yes, the definition of insanity is to try the same thing over and over and expecting different results but Einstein said that before computers were integrated into our lives. Now, at least with fitbit, this seems to be the way to fix things (obviously something is changing at their end but they won't admit to that.) 

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0 Votes

‎06-26-2017 08:34

In response to SunsetRunner

‎06-26-2017 08:34

Thanks!
I ended up chatting with fit bit folks, updating my computer and then turning on and off my phone, which I don’t do often, and that seems to have helped. thanks for your support!
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‎01-20-2018 14:52

‎01-20-2018 14:52

My FIT ONE quit syncing at 2:36 AM & I have tried everything-but failed. Even when I go into the sync sight it says it will sync in a few minutes & it doesn't. This is frustrating.

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0 Votes

‎01-20-2018 14:53

In response to WendyB

‎01-20-2018 14:53

I have done all of the the above & it still won't sync

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0 Votes

‎01-22-2018 13:49

In response to deborahebner

‎01-22-2018 13:49

I have had this problem periodically. It is highly frustrating!!! In the past, I have deleted and reinstalled the software, and it still didn't work. I have contacted tech support and followed the advice from multiple techs', but  nothing was effective for long...until I saw the post on Page 1 of this thread by SteveH in the UK. He says to restart it--it may take 3 times. Mine did. It worked, and it was so easy. Most importantly, you will not lose any data in memory. If it works for you, save the instructions in case you need them again. The only sync issue I have had since then was on Fitbit's end, and they quickly corrected it. Good luck!

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