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One will not sync

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‎02-25-2019 17:04 - last edited on ‎03-02-2019 06:09 by Moderator Alum

‎02-25-2019 17:04 - last edited on ‎03-02-2019 06:09 by Moderator Alum

My Fitbit One will not sync since Feb 21, 2019. Each time I try I receive a sync error. Network operation failed - Fitbit.com is down for maintenance. Have restarted One and app is updated on my phone.

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎02-25-2019 20:56

‎02-25-2019 20:56

Welcome to the Forums!

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Sometimes just turning Bluetooth off on your phone for a minute helps as well

 

Look around the forums and join in on some of the discussions! Lot's going on!
Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

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‎02-26-2019 21:33

In response to WendyB

‎02-26-2019 21:33

Restarting Fitbit not working. Seems to be a common issue with the 6.64 update. Data not staying in the app. 

 

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‎03-02-2019 06:11

In response to Cassie_G

‎03-02-2019 06:11

Hey @Cassie_G, welcome to the Community and @WendyB thanks for the input.

 

I appreciate all the efforts in trying to fix this syncing issue by yourself. Can you please tell me for how long have you been experiencing this issue? In the meantime, I recommend following the instructions provide in the help article Why won't my Fitbit device sync?.

 

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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