11-03-2016 14:35
11-03-2016 14:35
Just received a Google Pixel XL (not noted on your compatible devices page) and received "Pairing rejected by One" multiple times. It is shown as available. I have turned off/on Bluetooth on the phone and the phone itself a few times. Turned the One (Firmware 60) off/on a few times also (shows Fitbit 6.60). Android version 7.1. Bluetooth 4.2. Any suggestions? Thanks.
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11-03-2016 17:24
11-03-2016 17:24
Hello @cmtp0592,
Fitbit trackers do not pair like conventional bluetooth devices. All you need to do is:
The Fitbit App will establish the bluetooth pairing on your behalf.
I hope this helps.
Frank | Washington, USA
Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone
Take a look at the Fitbit help site for further assistance and information.
11-03-2016 17:24
11-03-2016 17:24
Hello @cmtp0592,
Fitbit trackers do not pair like conventional bluetooth devices. All you need to do is:
The Fitbit App will establish the bluetooth pairing on your behalf.
I hope this helps.
Frank | Washington, USA
Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone
Take a look at the Fitbit help site for further assistance and information.
11-06-2016 15:48
11-06-2016 15:48
You're right. Everything is where it should be. Thanks!
03-23-2018 20:47
03-23-2018 20:47
Didn't work. Never has.
03-24-2018 07:33
03-24-2018 07:33
this is not always the case. I think that eventually the bluetooth on the One dies so that it cannot sync. I bought another One and it syncs just fine. As for turning the One on and off, how is that done?
03-24-2018 15:57
03-24-2018 15:57
Hmm... That is not my experience. I've had a Fitbit One since 2013 and while it's occasionally gotten to a state where it doesn't sync, it's something that clears up after a restart. Though personally, I've had better luck holding the button down for closer to 20 seconds when doing a restart.
If you want to turn the Fitbit One off. Just do a restart, but don't press the button to turn it back on at the end.
I hope this helps.
Frank | Washington, USA
Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone
Take a look at the Fitbit help site for further assistance and information.
03-24-2018 19:56
03-24-2018 19:56
Thanks. Now if only I knew how to do a restart.... Can you tell me please? I tried this process with my first One, to no avail. Perhaps I didn't do it right. New One works fine. Of course so did my first One, until it didn't. Yes it had hiccups, but then it just stopped syncing.
03-24-2018 22:36
03-24-2018 22:36
Curious. This is what I do:
If you've done this correctly, once you press the button again (long press to turn it on), you should see the firmware message (FITBIT 6.60, or the like). That's how you know you've successfully restarted it.
I hope this helps.
Frank | Washington, USA
Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone
Take a look at the Fitbit help site for further assistance and information.
03-25-2018 09:00
03-25-2018 09:00
I thought I replied to your helpful post once, but evidently I didn't do it correctly. You have inspired me to try again (if I can find my first One). If this works, I wonder how my app will tell the difference between the two Ones. It is presently synching with my newer One and my Charge 2. I wear both because I do a lot of aerobics, circuit training, etc., and I also push shopping carts around and carry things around the house, like dishes, food, laundry, etc. It does a pretty decent job of figuring out how to count steps and credit exercise. Curiously the app eventually will subtract all the steps done while I'm working out. It will not give me credit for both. And that's probably the correct thing to do. But it's funny to see thousands of steps disappear. haha. Thanks again.
03-29-2018 10:34
03-29-2018 10:34
Well, you can't test that right now... Your Fitbit account will allow multiple trackers, but only one of each model. So the moment you paired your new One, it removed your old one from the account.
You can try it from another account though.
Frank | Washington, USA
Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone
Take a look at the Fitbit help site for further assistance and information.
03-29-2018 13:04
03-29-2018 13:04
you must have read my mind. I was postponing trying because I was afraid of that. Thanks!
04-10-2018 22:03
04-10-2018 22:03
I'm getting the "Pairing rejected by One" over and over this evening. I use both the Alta and the One and the One was syncing earlier. Now it won't pair. I've restarted both the Fitbit and the phone (Android). I've installed the Fitbit App on the computer but cannot see how it will establish bluetooth pairing with the phone. Hints??
04-12-2018 17:00 - edited 04-12-2018 17:01
04-12-2018 17:00 - edited 04-12-2018 17:01
@Melethia wrote:I'm getting the "Pairing rejected by One" over and over this evening. I use both the Alta and the One and the One was syncing earlier. Now it won't pair. I've restarted both the Fitbit and the phone (Android). I've installed the Fitbit App on the computer but cannot see how it will establish bluetooth pairing with the phone. Hints??
I use Charge 2 and One together. One refuses to pair with my phone, but it synchs, nonetheless. Shocking, I know. I feel luckly. Sometimes I have to kill my phone's bluetooth and restart it, but so far so good. My phone is also android.
08-16-2018 12:42
08-16-2018 12:42
One does not update.
08-19-2018 08:30
08-19-2018 08:30
@Kaycasey Welcome to the Fitbit forums! Thanks for reporting the situation you are experiencing with your One not updating to its latest Firmware version.
In this case, I'd recommend following these update troubleshooting steps to sort this out. This has helped other users in the past.
Try that out and let me know hgw it goes!