Resolved: One not holding charge since iOS 2.39 update

[ErickFitbit]

Fitbit update 10/9/2017: This issue has been resolved in update 2.41.1. Please update your app  if you continue to experience this issue. Thanks again for your reports and patience. 

Fitbit Update 8/24/2017: Thanks again for reporting this issue. Our team is still reviewing. I'll be updating this thread once we learn more, your patience is truly appreciated. 

Fitbit Update 08/21/2017: Several One users have reported that they are experiencing quick battery drain issues since updating their iOS app to the latest version, 2.39.

First off, thanks for taking the time to report this issue. Secondly, I can assure you that our team is currently investigating the root cause of this issue and will be hard at work to get a fix out as quickly as possible to get you all back on track. I will receive an update from them and will make sure to keep you all in the loop.

Thanks for your help with reporting this and for your continued patience. More to come!

[Paula53]

I've had my Fitbit for 4 or 5 years so I thought it was just getting old, but seeing all these posts, maybe it is just the upgrade.  I don't want to lose this Fitbit.  It has held a charge for 2 weeks, or at least over 1 week since I got it.  Now it only lasts 1 day.

[caroljj53]

Have all of you done the latest update?

Have you gone into your settings, in the App, to turn OFF the All Day Synch?

You might find this helpful.

Mine is Charging right now. I will know by Saturday if all that has worked.

Carol

[rarklotz]

Updated to 2.40 after seeing the post about it being released. So far, so good. Holding battery levels. Have not turned All Day Sync back on yet. Will report results - last charge was on Monday evening and still full.

[Baltoscott]

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@Baltoscott wrote:

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@AlJB wrote:
There's an update to the Fitbit app (version 2.40) in the iPhone app store
as of a few hours ago that that has "bug fixes and performance
improvements". Hopefully it addresses this issue!

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Downloaded and installed @AlJB.  I turned off "all day sync" in version 2.39 to get back to 5+ day battery life compared to the less than two days with all day sync on.  I was two days into my second test of that setup when 2.40 came out yesterday and still had a full battery according to the app.  Turned all day sync back on now that I've installed 2.40 and will see how it goes.  

I do hope this fixes the problem but I know a lot of developers are busy updating their apps to work with the new iOS 11 that is coming out soon -- maybe even today (I updated over 20 apps yesterday!).  I expect we will all be seeing a few new bugs in iOS apps for a while.

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Hmm ... I don't think it helped.  Just got a low battery warning at 11 am (Sept 13).  I installed the new version of the iOS app at 6 pm on Sept. 11, and turned off "all day sync."  At the time I installed the update, the app reported my One battery as full, but it came off the charger a day before the update.  I'll charge it fully tonight and leave on 'all day sync' for another charge cycle just to be sure, but I suspect I'll have to turn all day sync back off in order to prevent the rapid battery drain.  

[Paula53]

I already had all day sync off so I don't think that fixes it. And my app was on the latest update.

[erosenberg]

I did the update, then charged it fully. That was Monday, as soon as the update was released. Still fully charged late Wednesday afternoon. And it syncs very fast.

Elyse
Sent from my iPhone
Please excuse typos

[Madda1ena]

Mine is 4 months and it has only been doing this for 2 wks

Sent from my iPhone

[KateFitbit]

Just an update, we are still working on this issue. Thanks to those who suggested turning off all day sync as a workaround. I will update the status next week. Thanks as always for your patience. 

[SunsetRunner]

Version 2.40 of the iOS app did not fix the battery issue for me. I charged the One fully after installing the update and turning back on All-Day Sync on Monday, September 11th at 15:00. Tonight, Wednesday the 13th at 20:00, my battery is low and in the red requiring charging.

Even with ADS on, the Fitbit was not syncing until I opened the app. I can tell it wasn't syncing by looking at the web site which showed an update only from first thing this morning.

Fitbit has more work to do on this issue.

I'm turning All-Day Sync back off until the next app update.

[Baltoscott]

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@KateFitbit wrote:

Just an update, we are still working on this issue. Thanks to those who suggested turning off all day sync as a workaround. Once this is resolved I will update this thread. Thanks as always for your patience. 

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Thanks for the update @KateFitbit.  I will turn all day sync off again.  

[VickiandMillie]

Just another user to add to the list. My Fitbit has lasted at least 2 weeks without charging and now it's 3-4 days if that before it's on red. My useage is exactly the same. 

[Christieloo]

I did that; I charged a week ago yesterday, and it's still showing a third .... I'm thinking it might be back to normal.

[jlmcgar]

Mine seems to be back to normal after most recent update. Let's hope they don't make that mistake again!!

Sent from my iPhone

[Bronxgal]

Unfortunately mine is down to red after a full charge Tuesday after following all the advice given by FitBit (turn off all day sync, restart 3 times). There was a post from FitBit saying the update was not meant to fix the problem. They are still working on it since August 10 ! Ridiculous! I did get a replacement and will set it up, but I'm not hopeful 😞

[caroljj53]

OK, I said I would do a followup post today.

I charged my Fitbit overnight on Tuesday. 

All day synch is no OFF.

It is now Friday and I just plugged it in....low and behold......it still has a full charge.

The upgrade was a fix for me.

Carol

[Bartmike]

I replied on the iOS update was told not to use all day sync not any help switched to zip still no luck 

ive used Fitbit for years but the software seems to want to quit

[Bronxgal]

The 2.4 update did not fix the battery drain issue for me , even though I followed all the suggestions (3x reset, all day sync off). I was sent a replacement One that I just set up today, although I am not hopeful. I have both an iPhone and iPad. I did notice on the settings of both devices, that the iOS Bluetooth did not discover the FitBit One under My Devices. The wheel under the iPhone and iPad Bluetooth settings just keeps rotating (searching). Could that be affecting battery life? The FitBit One does sync, so Bluetooth does work. I wonder if anyone else notices if iPhone/iPad Bluetooth settings shows the FitBit One as a recognized device.

Sent from my iPad

[16heatherj]

Mine does not.  As you say, the one seems to keep searching, without any resolution.  Still a dud here. 

[Wendy-E]

Hi
Like others, my One suffered from the iOS update - and I was sent a replacement as my One was still under warranty. Whilst the battery is not holding its charge as long as the original- I am getting 5 days before notification. Syncing seems to be fine and it is recognised on Bluetooth.


Sent from my iPhone

[Mcall]

Hoping you can help!!!  I LOVE my fitbit One - I've been so happy with it for 3(?) years - it's my 2nd one! Just this week, it simply stopped working - won't hold a charge.  I tried gentle cleaning the contacts with alcohol - still nothing.  I'm bummed because I'm going on a hiking vacation tomorrow without my "constant companion".  Any help you can give would be greatly appreciated.